1.1 As a consumer, you can cancel your contract with regard to products which were purchased on the website without a contractual penalty by notifying the customer service by following the instructions on the top of this page. Returns queries must reach us within fourteen (14) days of delivery of the goods.

1.2 Bally provides a service for all returns, whereby returns are picked up by the carrier. Only returns that are carried out by the courier confirmed by us are free of charge and Bally bears the costs and liability for the same.

1.3 Should you decide to use a different carrier than that set in advance by Bally, you bear all the associated costs and liability. Costs and expenditure that you incur on returning products are not refundable. In the event the package is lost by the courier of your choice, Bally is neither responsible for this loss nor will it make a refund.

1.4 Please send back the products within 7 (seven) working days from the day you receive the returns identification number from Bally.

1.5 You should pack the product(s) appropriately and securely when returning it/them. You should return the product(s) in the same condition you received it/them and it/they should be returned in the original packaging; in addition, the products should not have been washed or damaged and the relevant label should be attached to the product together with the seal. Please note that returned products are subject to a quality control inspection. If the products have been returned in impeccable condition, new, and with all the tags and labels intact, Bally confirms the return and refunds you the original price paid. In the event that the recipient of the product/products given on the order form does not match the person who paid for this product(s), the amount paid for the returned product(s) is refunded to the person who paid for the product(s).

1.6 Otherwise, if tags or labels are missing, if the return does not comply with Bally’s T&Cs or Bally has reason to believe that the products have been altered or the products were fakes or were not purchased directly on the website, Bally does not accept the return and sends the products back to you.

1.7 Should Bally accept your return, we will give you a refund for the product(s). Bally will make the refund to the account/payment method used originally to complete the payment as soon as the products have reached our warehouse. Should you decide to use a different courier from the one provided by Bally, we could withhold repayment until we receive the products or until you send us proof that you have sent the products, whichever of the two reaches us fastest.

1.8 You can also return the products within the country in which the delivery took place to stores that belong to Bally or are directly run by Bally. We are not able to accept returns for purchases that were made in franchise stores, outlets, shops, warehouses, duty-free shops or on another website.