PLACING AN ORDER
Placing an order is quick and easy:
Browse through our product categories and click on the images to access the individual product page where you will be offered information on the size and material.
Select your item and add it to your shopping bag by clicking on the 'ADD TO BAG' button.
To resume shopping after viewing your shopping bag, click the 'CONTINUE SHOPPING'.
To finalise your purchase, click 'CHECKOUT' and follow the instructions.
Please be aware that items in your bag are not reserved and may still be purchased by other customers, until you checkout.
Did you know that if you purchase on Bally.com you will be able to donate 1% of the shopping total to one of the following non-profit organizations (Bally Peak Outlook Foundation, Rainforest Trust, National Forest Foundation or the Surfrider Foundation) without extra costs for you? Click here to Learn more
You are not obliged to create an account to make a purchase, you may also checkout as a guest. Bally recommend that you create an account to enjoy the full benefits of managing your account, including stating your contact preferences, store payment cards and address details.
You may reset your password by clicking on the 'Forgot your password?' link on the sign in page and follow the instructions.
Our Experts can assist you in placing an online purchase via phone or preparing for you the order according to your request. You will be able to conclude it at your most convenient time according to stock availability.
In both cases, you will receive via email a link to the website where you would just need to include shipping and payment details to conclude the purchase autonomously.
Terms and Conditions are the same of online orders placed on this website.
After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an Order Confirmation once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment you your goods are dispatched from the warehouse.
Yes, you can place a Gift Order selecting the option "Gift" under the list of products in your bag at the checkout. You can either choose to include a personalized message or to get a blank card to include a message later. It is also possible to hide the price to the recipient.
To have more information, please contact us filling the form available at the bottom of this page.
For Corporate Gifting please contact us at firstname.lastname@example.org. Our Team will be happy to assist you.
Discover, UnionPay, and Paypal. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code, AMEX SafeKey and PayPal.
At the point of order your financial institution may authorize the required funds. Bally, however, will not request the funds until your order is shipped from our facility.
Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Adyen, a secure online payment gateway which encrypts your payment details in a secure host environment.
Your card or other method of payment will not be charged until your order is shipped. However, your bank balance may reflect deduction of funds immediately upon order.
Please be sure that the address entered in the 'Billing' field is the address that is registered with your bank. If the order is still not being accepted please contact your bank, and after this check contact our Client Services by filling th eonline form available at the bottom of this page. We will be happy to assist you.
Upon confirmation of your order, it will take from 2 to 3 working days to receive your order after the it has been shipped, depending on the delivery option selected. Please note that the delivery option does not include the order processing time which can take up to 48h. Deliveries will be made between 7am and 7pm Monday to Friday and require a signature. If you have further questions about this please contact Client Services through the online form available at the bottom of this page and we can advise you on the progress of your order.
Bally offers free Standard Delivery on all orders.
Shipping fee is $5.99 for an order that only includes shoe care products.
Bally deliver to all countries as listed below:
Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store. <u><a href='https://www.bally.com/en_us/store-locator'>Click here to find your nearest boutique.</a></u>
Due to delivery carrier restrictions we are currently unable to ship to PO boxes or BFPO.
Delivery to USA Army Bases (APO) is currently not available.
Shipping to Canada is currently not available.
Your parcel is insured by Bally during transit up until the point when it is delivered to you. A signature will be required for every delivery, at which point, the responsibility for the goods delivered is passed to you.
Unfortunately, we are unable to change your delivery address after your order has been placed.
Once your order has been dispatched, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.
You can now shop online at Bally.com and collect your order in selected stores. You will be notified via email as soon as your order is available for in store collection. When the “collect in store” option is selected, the local Bally store may prepare the purchased products so they are presented in a traditional Bally shopping bag. By selecting the “collect in store” option, you hereby consent to the local Bally store opening the package so the products can be appropriately prepared.
For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.
Shipping to Canada is currently not available.
You can return products purchased on Bally.com within fourteen (14) days from the delivery at a FedEx drop-off location or by bringing them to a Bally store free of charge.
In case you choose to return your order through FedEx. Please, follow the steps below:
1. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise, we will be unable to accept your return and issue a refund.
2. Fill out the Return Form (received with the order) select the reason for your return and insert it inside the package. Please note that in case of multiple items you’ll find one form for each product.
3. Use the pre-paid FedEx Return Label included in your order and leave the package at a FedEx drop-off location. Take care to completely cover the previous label.
4. In case you can’t find the prepaid label, please contact our Client Services team by filling out the Online Contact Us form available at the bottom of this page and asking for a new label.
5. Once your package reaches our warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.
6. Following the verification and acceptance of the return, we will issue the refund directly to the payment method used for the purchase.
7. You will see the credit to your account within approximately one week after our refund request, depending on the time required by banking procedures.
Please note that returned items must meet the following conditions in order for a refund to be made:
- All items must be returned in their original condition, with undamaged tags attached. Worn, used, altered or damaged merchandise will not be accepted.
- Shoe soles must be intact and undamaged, please try the product on a soft, clean surface.
In case you choose to return your order in a Bally boutique. Please, follow the steps below:
1. Check the nearest store (excluding Outlets, partnered retailers, and Airport stores) through the Store Finder and bring the parcel to the store, one of our assistants will start the procedure.
2. They will check the condition of the goods you are returning and the reason for the return.
3. As per our existing Return Policy, items must be in original condition, with all tags and packaging included to be eligible for a refund. Once approved, they’ll refund the amount originally paid to the card/payment method originally used.
4. You will see the credit to your account within approximately one week after our refund request, depending on the time required by banking procedures.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
You have the right to return items with defects or quality problems.<br></br>Should you find that your items have any manufacturing defects or quality problems, you should immediately contact Bally Client Services through the online form available at the bottom of this page. We will provide you with full instructions to return your goods.<br></br>Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.<br></br>Please note: If your items are not deemed faulty, damaged, do not have any quality issues or have been damaged due to misuse, you will not be entitled to repairs/replacements or refunds and Bally will return the items back to you, at your expense and liability.
All items are rigorously quality checked. Once your goods are deemed to be in perfect condition, new, unused and with all tags and labels attached, Bally will credit your card/payment method with the price originally paid. Bally is only able to refund the card/payment method originally used for the purchase.
All items are rigorously quality checked. Once your goods are deemed to be in perfect condition, new, unused and with all tags and labels attached, Bally will credit your card/payment method with the price originally paid.<br></br>Bally will credit your card/payment method originally used as soon as your items have been checked. We will send you an Email confirmation once your refund has been issued.<br /><br />Please note: Bally is only able to refund the card/payment method originally used for the purchase and it may take up to 10 days, from the date of refund, to appear on your statement/in your account - dependent on your card/payment issuer.
Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact Client Services through the online form available at the bottom of this page.
Should you wish to discuss a repair for your Bally product, please contact Client Services through the online form available at the bottom of this page.
Bally has two types of belt constructions - adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services through the online form available at the bottom of this page.
Please note that the below delivery times are calculated from when we ship your order, not from the time it was placed. Once your order has been shipped, you will receive confirmation via email and in your Bally account.
Delivery within the US:
Standard shipping: Up to seven working days.
Express shipping: Two to three business days, $25.00
Delivery to Alaska and Hawaii may take longer.
Delivery within Canada:
Currently not available.
RETURNS & REFUNDS
RETURNS & REFUNDS
1.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by following the instructions available in Returns section. You have fourteen (14) days from delivery of the Products to submit your return request.
1.2 Bally provides a carrier service for all returns within the United States. Only returns shipped using our approved courier will be free of charge and at Bally's cost and liability.
1.3 Should you decide to use a courier other than the Bally approved courier, you will bear all associated costs and liability. Any costs or expenses incurred by you in the return of Products are not refundable.
1.4 You must return the Products within seven (7) business days from the date you receive the return authorization number from Bally.
1.5 You must return the Products with secure packaging. You must return the Product(s) in the same condition in which you received them and they must be returned in their original packaging; moreover, the Products must not have been washed or damaged and the relevant identification tag must still be attached to the Products with the disposable seal. Please note that Bally will review the returned Products via quality control. If the Products are sent back in perfect condition, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Product(s) indicated in the order form is different from the individual who made the payment for such Product(s), the amount paid for returned items shall be refunded to the individual who made the payment.
1.6 If any of the labeling or tags are missing, do not comply with this Right of Withdrawal/Returns Policy or Bally has any reason to believe that the Products have been altered or are an imitation of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Products back to you.
1.7 Should Bally accept the return, we shall refund the price of the Product(s). Bally will refund to the card/payment method you originally used to pay for the Products, within 30 days from the date on which you give notice of your withdrawal, unless possible delays of a technical nature occur that are not attributable to Bally. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Product(s) back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest.
1.8 You may also return the Products to stores owned or directly operated by Bally within the United States. We are unable to accept returns for purchases bought in franchising shops, outlets, retail stores, department stores, duty free shops or on any other website.
CONDITIONS OF SALE
Please read these Ts&Cs carefully before ordering any Products on the Website. By ordering any of our Products on the Website, you agree to be bound by these Ts&Cs.
The Products purchased on the Website are sold by Bally Americas Inc., with an office at 747 3rd Avenue, 35th Floor, New York, New York 10017 ('Bally', 'our', 'we' or 'us').
1.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by contacting Client Services through the online form available at the bottom of this page. You have fourteen (14) days from delivery of the Products to submit your returns request.
1.2 Bally offers its Products only to consumers over the age of 18. If you are under 18, you are strictly prohibited from ordering Products from the Website. Bally reserves the right to cancel any orders from consumers we believe to be under the age of 18.
1.3 We do not sell secondhand Products or Products of lower quality than the corresponding market standards. The main characteristics of Products are shown on each Product page of the Website. The appearance of Products offered for sale on the Website may not exactly correspond to actual Products in terms of image, dimensions and colors depending on your Internet browser or monitor quality.
1.4 Products ordered on this Website may be shipped only to physical addresses located in the United States excluding P.O. boxes, APO/FPO addresses.
1.5 These Ts&Cs (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to Products on the Website between the users of the Website and Bally.
2.1 To place an order, you should select the Products you desire to purchase on the Website, select a size, and add the items to your shopping bag by clicking on 'Add to Shopping Bag'. Once you are ready to checkout, click on the shopping bag icon at the top right of the screen, which will display all of the Products you have selected to purchase. It is your responsibility to check the items in your shopping bag are the correct style, color and size before proceeding. Once you are ready to proceed with your order, click on 'Secure Checkout', where you will be able to add gifting options and will be asked to select your preferred payment method and delivery option, as well as enter personally identifiable information. After having read and accepted these Ts&Cs, click on the acceptance button. You will be requested to log into your personal account (if you are already registered) or continue through guest checkout.
2.2 All orders are subject to acceptance and availability. Please be aware that Products in your Shopping Bag are not reserved and can therefore be purchased by other users until you complete the checkout process.
2.3 Your order is an offer to Bally to buy the Product(s) contained within your order and is binding for a period of fifteen (15) days. An order shall be deemed to have been submitted to Bally when you receive an order receipt email (automatically generated) confirming the content of your order, which has been received and is being assessed by Bally.
2.4 This order receipt email is a mere acknowledgement that we have received your order, but it does not confirm our acceptance of your offer to buy the Products.
2.5 Your offer shall be deemed accepted and the relevant contract of sale is effective from the moment Bally dispatches the Product and you receive a confirmation email containing information about the acceptance of your offer, the dispatch time, the essential characteristics of the purchased Products, a detailed breakdown of the price paid for each Product and delivery costs and details ('Order Status Update').
2.6 If your order is dispatched in more than one package, you may receive a separate email for each package and by means of each separate email you and Bally complete a separate contract of sale for the Product(s) specified in the respective email.
2.7 You may access your order form by clicking on the section of the website under 'My Account' that is labeled 'Track My Order'.
2.8 Bally reserves the right not to accept your order in its sole discretion. In such case, Bally will inform you by email of the cancellation of the order.
2.10 We strongly encourage you to print a copy of these Ts&Cs and the order form using the print option and save a copy thereof for your own personal use.
3.1 All prices indicated on each Product page are exclusive of applicable taxes. Prices are subject to change. However, such changes will not impact the price or the description of the Products for which you have already submitted an order.
3.2 Although we have taken reasonable care to reflect accurate prices on the Website at the time of publication, a small number of Products on our Website may be mispriced. Prices are confirmed when you receive your order receipt email outlining the charges (including delivery), which may be different than the price reflected on our Website.
3.3 You may pay for your order using the payment methods available on the Website, such as credit or debit cards and PayPal.
3.4 We take reasonable care to make our Website secure. All credit and debit card transactions on our Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. We will securely store your credit and debit card details on the Demandware platform. These details will be fully encrypted and used only to process card transactions which you have initiated, to issue a refund in case of return or unavailability of the Products or for reporting cases of fraud to governmental authorities.
3.5 Should your payment fail to process the order online, please ensure that all your details submitted are correct and retry the transaction. Should the problem persist, please contact your card issuer directly, as Bally will be unable to assist you with these types of payment failures.
3.6 Payment will be 'reserved' or 'frozen' by your card issuer when you attempt to/make a purchase on the Website. The price for the purchase of Products and the corresponding costs for shipping and delivery, as indicated in the order receipt email, will be charged to your chosen payment method only when the purchased Products are actually shipped. In Store orders made on your behalf will be debited immediately regardless of whether the items are in stock or being delivered at a later date.
3.7 To ensure that your credit or debit card is not being used without your consent, Bally will validate your name, address and certain other personally identifiable information supplied by you in placing the order through services offered by Adyen.
3.8 Bally reserves the right to implement any additional and/or other payment security system from time to time.
3.9 Refunds, for whatever reason, of any payment received by you will take place using the same method of payment you chose during the check-out procedure and cannot be amended after your order has been placed. Bally will not be responsible for any delays beyond its control, including without limitation delays caused by the method of payment/refund or those attributable to the card issuer.
4.1 For specific shipping and delivery details, the information provided in the below section forms an integral part of the Ts&Cs and is hereby incorporated by reference.
4.2 Delivery from this Website is restricted to physical addresses in the United States. In addition, Bally cannot be held responsible for unanticipated delivery delays beyond Bally’s control.
4.3 Bally is unable to deliver to P.O. boxes, APO/FPO addresses. Any orders specifying a P.O. box, APO/FPO will be automatically cancelled.
4.4 The Order Status Update will contain information on the carrier and the associated tracking number(s) once your order is dispatched.
4.5 Currently, Bally carriers are able to deliver only Monday to Friday (excluding national holidays), during local business hours.
4.6 We will make reasonable efforts to deliver the Products by the estimated delivery date indicated in your order form and during your checkout. However, such delivery date is not binding and Bally will not be liable for any delay in delivery.
4.7 All shipments will require a legible signature of the customer upon delivery.
4.8 Upon delivery, it is the customer's responsibility to ensure that a package customer is signing for is without damage, visible alteration or wet. Any such defects should be reported when you sign for the delivery.
4.9 Upon full and correct payment, delivery, and signature for a package, the associated Products will become your property and you will become fully responsible for the Products.
4.10 When the “collect in store” option is selected, the local Bally store may prepare the purchased products so they are presented in a traditional Bally shopping bag. By selecting the “collect in store” option, you hereby consent to the local Bally store opening the package so the products can be appropriately prepared.
5.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by contacting Client Services through the online form available at the bottom of this page. You have fourteen (14) days from delivery of the Products to submit your returns request.
5.2 More details of your right of withdrawal, terms and conditions applicable there to and explanations of how to exercise it are provided in the Confirmation and in <u><a href='/customercare/#returns'>Return Policy</a></u>.
6.1 Bally warrants to the consumer that the Products that we deliver from this Website comply with the specifications for Products set forth on the Website and are free of material defects and workmanship errors (the 'Warranty') for a period of twelve (12) months from the date of delivery.
6.2 Details regarding how to exercise rights under the Warranty and to return Products that do not conform to the Warranty are provided in the <u><a href='/customercare/#warranty-policy'>Warranty Policy</a></u>.
7.1 <u><a href='/customercare/#contact-us'>Client Services</a></u> will be able to assist customers with requests for information, assistance on orders, shipping, refunds and to return Products purchased on Bally Official Stores. Client Services can be contacted by filling the online form available at the bottom of this page. Client Services operating times are from 9am EST to 6pm EST.
8.1 The appearance of Products displayed on the Website may not exactly correspond to actual Products in terms of image, dimensions and color depending on your Internet browser and/or your monitor quality.
8.2 Except for cases of gross negligence and fraud, in no event will Bally and/or any of its affiliates be liable to any buyer for lost profit, any consequential, incidental, indirect, punitive or special damages arising out of or related to these Ts&Cs and/or any damages in connection with any third party claim raised against the buyer of the Product.
8.3 No representation or warranty, expressed or implied, is made as to accuracy or completeness, merchantability or fitness for any purpose by us or any of our affiliates.
8.4 The total amount of Bally's liability in respect of the purchase of Products under these Ts&Cs is limited to the amount paid by the buyer for the purchase of the Product giving rise to the liability.
10.1 Bally may subcontract the performance of all or any of its obligations under these Ts&Cs at any time without the consent of any buyer and may transfer these Ts&Cs (including without limitation a transfer resulting from a merger, divestiture, acquisition, change of control, corporate reorganization, or sale or lease of all or substantially all of our relevant assets or business) and/or the purchase contract entered into by and between Bally and the buyer, completely or partially, to any third party (including without limitation any affiliate of Bally), without the consent of any buyer.
10.2 The Customer must not assign or subcontract any right or obligation under these Ts&Cs without the prior written consent of Bally.
11.1 In the event of strikes, difficulties or other events due to causes beyond the reasonable control of Bally which would influence the delivery of the Products, Bally shall be authorized to postpone deliveries or to cancel them.
11.2 We will not be liable for any failure, any suspension or any termination of access to the Website arising out of any event beyond our reasonable control.
12.1 Our contact details are:
Bally Americas Inc., 747 Third avenue, 35Th floor, New York, NY 10017
13.1 These Ts&Cs supersede and replace all prior terms and conditions of sale associated with purchases made on the Website.
13.2 These Ts&Cs and all the other policies of the Website may be amended from time to time due to any new laws or regulations or other reasons. The new Ts&Cs and policies shall be effective as of the date of publication on the Website in relation to new orders placed after their publication.
14.1 If any provision of these Ts&Cs shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Ts&Cs which shall remain in full force and effect.
15.1 These Ts&Cs and the other policies of the Website shall be governed by and interpreted in accordance with the laws of the United States and the State of New York. Disputes arising in connection with these terms shall be subject to the non-exclusive jurisdiction of the federal and state courts located in the State of New York.
These General Terms and Conditions of Sale are subject to updates and amendments from time to time. The version published on the Website is the version currently in force. The purchase of the Products is subject to the General Terms and Conditions of Sale which are placed on the Website on the date of your submission of the order form.
The effective date of these General Terms and Conditions of sale is 1st July 2014.
CONDITIONS OF USE
Welcome to our website located at <u><a href='https://www.bally.com/'>www.bally.com</a></u> (the 'Website'). These General Terms and Conditions of Use (these 'Terms') govern access to and use of the Website. Please read these Terms carefully. By accessing or using the Website or by purchasing any product on the Website, you agree to be bound by these Terms. If you do not agree to all or part of these Terms, you are not permitted to use our Website. This website is managed and maintained by Bally Americas Inc. ('Bally'), with an office at 747 3rd Avenue, 35th Floor, New York, New York 10017.
The access to and use of the Website, including without limitation display of web pages, communication with Bally, downloading product information and making purchases on the Website, may be carried out by users of the Website exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. You will be liable for your use of the Website and its contents. Bally shall not be considered liable for any use of the Website or any of its contents made by its users that is not compliant with any laws and regulations, subject to Bally's liability for intentional torts and gross negligence.
In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
All content included on this Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, 'Content'), is the property of Bally and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative works from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Bally.
Bally shall have the exclusive right to authorize or prohibit in its sole discretion any reproduction, publication, distribution, display, modification, creation of derivative works from, or exploitation in any way, in whole or in part, of the Content. Bally shall have the right, at any time, to claim ownership of any Content posted on the Website and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative works from, or exploitation in any way of the Content expressly authorized in writing by Bally shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
After you submit a Submission (as defined below) on Instagram or Twitter, you will have the chance to have your photographs, video, etc. appear on the dedicated area of the Website. Bally reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission in the Website. You acknowledge and agree that Bally has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of the Website.
Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us by using the #BallySelfeet hashtag in a post on Instagram tagging @Bally_Swiss or using the #ShoeTip in a Tweet on Twitter, tagging @Bally_Swiss (collectively, 'Submissions') will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.
If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to use such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of 'spam.' You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us, Instagram, Twitter Inc., and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that Bally is not responsible for, and has no liability for, any use of all or any part of a Submission by any third party.
Bally has adopted measures to address accuracy of the content on the Website. However, Bally is not liable for the accuracy and completeness of the content, except for its liability for gross negligence and as otherwise provided for by the law.
Moreover, Bally cannot guarantee that the Website will operate continuously or without any interruption or error.
Bally reserves the right to refuse content we consider to be abusive or sensitive from all forms submitted via the Bally.com and regional websites.
These General Terms and Conditions of Use are governed by the laws of the United States and the State of New York.
1.1 This privacy notice ('Privacy Notice') is applicable to <u><a href='https://www.bally.com/'>www.bally.com</a></u> (the 'Website') and describes the ways in which information about users of the Website is collected, used, and disclosed when users visit the Website and interact with the services and features offered through the Website (including the online store). If the user is purchasing as a guest customer we will not process his data for profiling purposes.
1.2 The operator of the Website and the Controller of processing is Bally Americas, Inc. ('Bally', 'our', 'we', or 'us'), which is located at 750 Lexington Avenue, 21st Floor, New York, New York 10022.
1.3 As indicated in the General Terms and Conditions of Sale, Bally manages the Website's online store, which involves managing activities such as processing orders, delivering products, and processing returns as well as other activities necessary to facilitate the sale of products via the Website. To perform these activities, Bally may process users' information (including name, address, and credit card information).
1.4 By using the Website, each user is informed about the collection, use, disclosure, retention, storage, and transfer of his/her information as described in this Privacy Notice, the <u><a href='/customercare/#conditions-of-sale'>General Terms and Condition of Sale</a></u> and <u><a href='/customercare/#conditions-of-use/'>General Terms and Condition of Use</a></u>. If we update this Privacy Notice, we will notify users by posting a new Privacy Notice on the Website, and the new terms will be effective as of the date the new Privacy Notice is posted to the Website.
1.5 This Privacy Notice applies solely to the Website and does not apply to other websites that users may be able to access via links on the Website and/or activities offered by third parties.
1.6 This information may be integrated with further personal information collected also in our stores.
2.1 A user can browse the Website without telling us who he/she is or revealing any personal information about himself/herself. If a user chooses to provide us with personal information (e.g., in connection with the use of the services and features offered through the Website), however, then he/she is no longer anonymous to us.
2.2 We collect the following types of information (collectively 'data') in order to provide users with the use of and access to the Website and/or the services and features offered through the Website as well as to help us personalize and improve users' experiences on the Website:
(b) Information provided voluntarily by users: users may provide personal information to us voluntarily, such as when contacting us (e.g., via email), interacting with the Website's features, making requests for services offered through the Website, completing forms to access protected sections of the Website, and purchasing products through the online store. The personal information voluntarily provided by users may include, but is not limited to, name, gender, email address, phone number, address, preferences, previous transactions with us (such as order history, customer account personal information) as well as your respective order details (product, size, number of order, price) and financial information (such as credit card and/or bank account numbers), as well as shipping, billing, and other information that users provide to purchase products through the Website and any other personal information that we may ask users to provide to use our services or to respond to your requests/inquires.
3.1 The Website uses certain tools, such as cookies, to automatically collect Data. A cookie is a small text file that is used to store information on a user's Internet browser or a user's computer's hard drive when the user visits a website, such as the Website. A cookie does not contain information that identifies a person, but it allows for the linking of a user's computer to the information provided by the user on the Website (such as, for example, linking a user's IP address and other information about the user's experience on the Website to his/her preferences expressed while choosing services and purchasing products offered through the Website). Cookies are disseminated by servers and no one may gain access to information contained therein. The information stored in cookies is gathered directly and automatically by the Website and is processed in an aggregate and anonymous manner.
3.3 Minimum age limit
It is very important for Bally to protect the personal information of children. Although local laws and regulations have different definitions of children, we regard anyone under 16 years as a child. Children are not allowed to create their own user accounts without the consent of their parents or legal guardians. If you are under 16 years old, please purchase our products directly or indirectly through your guardian's account with the consent of your guardian. If we find that we have collected personal information about a child without the prior consent of a verifiable parent, the data will be deleted as soon as possible. If you have concerns about your child's privacy, or if you think your child may have entered personal data, please send an email to <u><a href='mailto: email@example.com'>firstname.lastname@example.org</a></u>.
4.1 Users may be required to provide certain Data to us to create an account on the Website and to access the services and features offered through the Website, including the online store and the relevant e-commerce services. Failure to provide Data to us may prevent a user from accessing and using the services and features offered through the Website.
4.2 The submission of Data for marketing purposes is always voluntary and optional. Any non-submission of Data for such activities will have no consequence on the user's possibility to use the services and features offered by the Website.
5.1 Bally may use Data for the following purposes:
(a) to manage and improve the Website and the services we provide through the Website,
such as by better tailoring our content to our users' needs and preferences;
(b) to manage the security of the Website and Data collected via the Website;
(c) to provide the e-commerce services offered through the Website;
(d) to provide other services requested by users, as described when we collect the Data;
(e) to prevent, detect, and investigate fraud, security breaches, violations of law, and other misuse of the Website, and to enforce our General Terms and Conditions of Sale and General Terms and Conditions of Use;
(f) for market research and statistical processing; and
(g) to contact users for other purposes authorized by law.
5.2 Furthermore, with the user's consent that is free and optional, Bally may also process Data for purposes of defining individual or group profiles (user profiling) and for marketing purposes, notably to send to user, by electronic and other means, including but not limited to through newsletters, emails, text messages (SMS), multimedia messages (MMS) and/or instant messages (e.g. via applications such as What’s App, WeChat, etc.) information and updates on Bally products or initiatives, offers, exclusive sales, promotional campaigns and on the events, shows and similar events organized by Bally or to which Bally takes part to, including invitation to such event. The user may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the “unsubscribe” link in every commercial communication sent by Bally and/or other companies of Bally Group or through email at email@example.com.
5.3 We do not sell users' Data to third
parties for their marketing purposes without users' explicit consent. We may combine users' Data with information we collect from other sources and use it to improve and personalize our advertising and marketing to users.
6.1 Data collected will be stored and processed via an electronic system located in Bally and elsewhere in the world. We retain your personal data for 7 years from the subscription date for the purposes specified in the paragraph 6. However, in some circumstances, we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.
6.2 We protect users' Data by using technical and administrative security measures to reduce the risk of loss, misuse, and unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access controls.
6.3 We take steps to ensure that the Data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Notice.
7.1 Data will be accessible by Bally personnel, including employees and external contractors.
7.2 We may also share users' Data with:
(a) any other company within the Group located in countries inside and/or outside of the United States. All security and privacy measures have been put in place at the group level in order to ensure an adequate level of data protection irrespective of the geographic location of each Group company that is the receipt of Data. Members of the Group may use Data to send marketing communications only if a user has consented to such use, and each Group company will use Data in compliance with its privacy policies and applicable law;
(b) professionals, independent consultants, credit bureaus, banks, financial institutions, and other third parties that Bally may rely on for the performance of technical and organizational services, including service providers under contract that help with our business operations (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, and affiliate and rewards programs);
(c) other third parties to whom users explicitly ask us to send their information; this is the case for example when you make a direct request for customer support via our official social media and other digital communication channels; in such case your Data will be disclosed with other third party business entities responsible for such third party platforms (such as What’s App, WeChat etc.) and their terms and conditions and privacy policies will apply to the processing of your Data by them. Make sure you read and understand the applicable terms and conditions and privacy notice of each such entity, before choosing to use these communication channels;
(d) law enforcement or regulatory agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user to legal liability; and
(e) other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Notice with respect to users' Data.
7.3 The aforementioned third parties that may receive users' Data will process that Data for the same purposes as specified above and in accordance with applicable law. Bally will retain a list of the third parties with which Data is shared, which will be available upon request.
7.4 If users' Data will be used or disclosed for any purpose other than the purposes described in this Privacy Notice, they shall receive prior notification of such use or disclosure. Data will be transferred to Bally Group companies located outside the United States or EEA only with a user's freely given consent.
8.1 The website might, from time to time, contain links to third parties websites (GBS, JAB) and the other companies websites belonging to the Group, which may have their own Privacy Policies. Bally will not be responsible for these websites, the activities and practices that take place on these websites or the relevant associated Privacy Policies. This Privacy Notice is provided solely for the website and the activities carried out by Bally and do not extend to other websites.
9.1 Subject to certain exceptions, California and Virginia residents have the right to make the following requests, at no charge, up to twice every 12 months.<br></br>Copy: You may request a copy of the specific pieces of data that we have collected about you in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows you to transmit this information to another entity without hindrance.<br></br>Deletion: You may request deletion of data that we have collected about you.<br></br>Know: You may request that we provide you certain information about how we have handled your data in the prior 12 months, including the:<br></br>• categories of data collected;<br></br>• categories of sources of data;<br></br>• business and/or commercial purposes for collecting your data;<br></br>• categories of third parties/with whom we have disclosed or shared your data; and<br></br>• categories of data that we have disclosed or shared with a third party for a business purpose.<br></br>Opt-Out of Third-Party Sales: You may request us to stop sharing of your data, if any, with third parties.<br></br>Opt-Out of being subject to automated decision-making processes, including profiling: You may request us to stop automated processes taking place to make decisions about your profile as consumer.<br></br>We will not discriminate against you for exercising these rights.
9.2 To exercise your rights, please write to us at Bally Americas, Inc., 750 Lexington Avenue, 21st Floor, New York, New York 10022 or send an email to <u><a href='mailto: firstname.lastname@example.org'>email@example.com</a></u>.
This Privacy Notice was last updated on 15/11/2022.
1.1 Bally warrants to the consumer that the Products comply with the specifications and are free of material defects and workmanship errors for a period of twenty four (24) months from the date of delivery.
1.2 This warranty applies only to Products which are a) manufactured by or for Bally as identified by the 'Bally' trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from this Website.
1.3 In the event of alleged lack of conformity of a Product to the Warranty, in order to benefit from his/her rights under this Warranty Policy the consumer must notify Client Services within a period of two months from the date on which he/she detected such lack of conformity. In any event, the proceedings intended to enforce the lack of conformity not fraudulently hidden by Bally shall expire after twenty-six (26) months from delivery of the Product(s).
1.4 The Product(s) must be returned to Bally within fifteen (15) business days following notification to Bally of the damaged or defective Products.
1.5 Bally will examine all Products returned as damaged or defective and, in the event of a lack of conformity to the Warranty, will replace the Product or, if this is not commercially reasonable, refund the price paid.
1.6 Bally will refund the price and your costs of returning defective Products using the same method originally used by you to pay for the purchase. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded by Bally to the individual who made the payment.
1.7 In the event that Bally finds no fault with the returned Products, you will be notified that the returned Products cannot be accepted and you may elect to have the Products re-delivered to you. If you do not accept re-delivery, Bally reserves the right to retain the Products and the purchase price.
1.8 This warranty does not apply (i) if the Product has been subject to faulty or improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the Product; (ii) to damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from Bally; (iii) if the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear or deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, workmanship and/or materials.
When the installation of cookies is based on consent (as indicated below), this consent can be freely revoked at any time by following the instructions contained in this document.
Cookies are small text files that are sent to the user’s terminal equipment (usually to the user’s browser) by visited websites; they are stored in the user's terminal equipment to be then re-transmitted to the websites on the user's subsequent visits to those websites.
We mostly use them to offer you a proper or enhanced browsing experience and collect statistics to optimize site functionality. Any additional information, including that allowing us to deliver marketing based on your interests, shall only be stored upon your prior consent.
Cookies can be installed directly by us, with our website domain (“Bally’s cookies”) or by third-party providers (“third-party cookies”).
Some cookies can be persistently stored in the user’s device until their expiration or deletion by the user and other can be automatically eliminated any time the website browsing session ends or when the browser is closed (“session cookies”).
Depending on their purpose, cookies may be distinguished into two major groups: “technical” cookies and “profiling” cookies, as better illustrated below:
Technical cookies are those used exclusively with a view to carrying out the transmission of a communication on a digital/electronic network, or insofar as this is strictly necessary to the electronic service provider that has been explicitly requested by the user to provide the said service. These cookies can be divided into:
<u>browsing cookies</u>, which guarantee a regular browsing experience on a website (e.g. allowing the access to restricted areas); disabling these cookies may impair the user’s browsing experience and prevent some web page to be displayed properly;
<u>analytics cookies</u>, which anonymously analyse the use of a website (e.g. the number of visitors of clicks for each webpage) for statistical survey and optimization purposes; disabling these cookies will not impair the user’s browsing experience;
<u>functional cookies</u>, which enable additional functionalities such as saving the user’s preferences and settings, such as language, so as to enhance the quality of service; disabling these cookies will not impair the user’s browsing experience, but will prevent the user to benefit of the functionalities offered by these types of cookies.
Some cookies can be persistently stored in the user’s device until their expiration or deletion by the user and other can be automatically eliminated any time the website browsing session ends or when the browser is closed (“session cookies”).
Depending on their purpose, cookies may be distinguished into two major groups: “technical” cookies and “profiling” cookies, as better illustrated below:
Profiling cookies are aimed at creating user profiles. They are used to send ads messages in line with the preferences shown by the user during navigation. A website can operate without them without impairing in any way the user’s browsing experience.
These cookies require the users’ informed consent to be installed.
Please note that we may keep record of your consent by means of a technical cookie, so that the aforementioned banner may not be displayed in your subsequent visits. Notwithstanding, we shall ask you to renew your choice (by the appearance of a new banner) every 12 months and keep record of your previous consents only to prove compliance with the law for so long as the applicable statute of limitation will require.
In any case and at any time, you may freely decide to block the setting of third-party and profiling cookies or to withdraw any previously given consent without affecting your ability to visit the website and avail of the relevant contents.
You may decide whether you want to allow cookies to be installed or not also by using your browser’s setting area.
However, please be reminded that disabling one or more technical cookies may impair certain features of this website (in particular, browsing cookies are necessary for the proper operation of the basic features of the website).
It is possible to disable/enable or delete the cookies at any time by using the settings of your Web browser. In particular, if you do not wish to receive cookies, it is possible to set your own browser to inform you of the presence of a cookie, thus allowing you to decide whether to accept it or not; you may also automatically refuse all the cookies by enabling the specific browser option. You may also delete specific cookies already stored in the browser or block the storage of cookies on your computer by specific websites, or block third party cookies.
Below, find the methods provided by the main browsers:
<u><a href='http://windows.microsoft.com/it-it/windows7/how-to-manage-cookie-in-internet-explorer-9'>Internet Explorer</a></u>
Following the disabling of all cookies, some functions of the website pages may not operate correctly.
Moreover, you may manage your cookie preferences at <u><a href='http://www.youronlinechoices.com'>http://www.youronlinechoices.com</a></u>.
Social plugins for YouTube, Facebook, LinkedIn, Instagram, Tik Tok and others are used on our website, which displays an icon for each of these social networks or other external platforms.
This type of service allows interaction with social networks, or with other external platforms, directly from the pages of our website, by clicking on the relevant icon. The interactions and information acquired by our website are in any case subject to the user’s privacy settings related to each social network or external platform.
If an interaction service with social networks is installed, it is possible that, even if the users do not use the service, the same collect traffic data relating to the pages in which it is installed. Please be aware that we have no influence on the extent of the data that these social network or external platform collect through these plugins.
By first logging out from the pages of your social networks and deleting the cookies that have been set, you can prevent these third parties from collecting information about you during your visit to our website.
Thank you for choosing Bally. We hope you enjoy your product. Born in the Swiss Alps in 1851, Bally is committed to quality and the longevity of its craftsmanship. Please find further information on caring for your item, so that it remains in exceptional condition for years to come.
If you have any questions which are not answered by our FAQs, please contact our Client Services team through the online form available at the bottom of this page.
For all press and marketing enquires please email our <u><a href='mailto: firstname.lastname@example.org'>press office</a></u>