If you have any questions or if we can be of any further assistance, please do not hesitate to contact us via email or telephone. Our client services team is available everyday at the following US EST hours:
|Monday - Friday||7:30am-7:00pm|
|Saturday - Sunday||10:00am - 6:00pm|
To contact us by email please use the following email address: ClientServicesUS@bally.ch
We do our best to respond to all emails within 48 hours. If any additional information is needed to answer your question, we will contact you via email.
To contact our client services advisors please use the following phone number: +1.844.44.BALLY (+1.844.442.2559)
PLACING AN ORDER
- Browse through our product categories and click on the images to access the individual product page where you will be offered information on the size and material.
- Select your item and add to your shopping bag by clicking on the ‘ADD TO BAG’ button.
- You are able to review the items you have chosen by clicking on the ‘BAG’ icon at the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the 'REMOVE' button next to the item.
- To resume shopping after viewing your shopping bag, click the ‘CONTINUE SHOPPING’.
- To finalise your purchase, click ‘CHECKOUT’ and follow the instructions.
- Please be aware that items in your bag are not reserved and may still be purchased by other customers, until you checkout.
Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store. Click here to find your nearest boutique.
- You can either 1) Go to your Account and enter your order details under “Check Order” Select the item you wish to return and select a return reason Please read and tick to accept our terms and conditions Carefully pack your returns including your return notes Attach your prepaid return label on top of the carton Drop your return to any UPS drop off locations Or 2)Contact Bally Client Services via phone or return your order to a store. You may also submit your return request via email using the Model withdrawal form. Please note we can only accept store returns within the same country of delivery. You have fourteen (14) days from delivery of your order to submit your returns request.
- Bally Client Services will provide you with a pre-paid return label.
- Place the items to be returned (new, unused and in perfect condition with all tags and labels attached) in the original packaging together with the completed form inside the carton.
- Attach the return label to the top of the carton and hand to the courier upon collection. Please note: Only return shipments using our approved courier will be free of charge and at Bally cost and liability. Should you decide to use a courier other than the Bally approved courier, you will bear all associated costs and liability. Any costs or expenses incurred by you are non-refundable.
- Once your goods have arrived at our warehouse, they will be inspected. If the goods are deemed to be in perfect condition, new, unused and with all tags and labels attached, Bally will credit your card/payment method with the price originally paid. Bally will credit the refund to the card/payment method originally used. We will send you an Email confirmation once your refund has been issued.
For US and Canada Orders
- Go to your Account and enter your order details under “Check Order”
- Select the item you wish to return and select a return reason
- Please read and tick to accept our terms and conditions
- Carefully pack your returns including your return notes
- Attach your prepaid return label on top of the carton
- Drop your return to any UPS drop off locations
Should you find that your items have any manufacturing defects or quality problems, you should immediately Email Bally Client Services at clientservicesUS@bally.ch or call us on +1.844.442.2559, Monday to Friday between 7:30am and 8pm or Saturday and Sunday between 10am and 6pm EST.
Bally Client Services will provide you with full instructions to return your goods.
Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.
Please note: If your items are not deemed faulty, damaged, do not have any quality issues or have been damaged due to misuse, you will not be entitled to repairs/replacements or refunds and Bally will return the items back to you, at your expense and liability.
Bally will credit your card/payment method originally used as soon as your items have been checked. We will send you an Email confirmation once your refund has been issued.
Please note: Bally is only able to refund the card/payment method originally used for the purchase and it may take up to 10 days, from the date of refund, to appear on your statement/in your account – dependent on your card/payment issuer.
1.1 As a consumer, you may cancel your contract governing Products purchased on the Website, without any penalty, by either 1) contacting Client Services by phone at +1.844.44.BALLY (+1.844.442.2559) or by email at ClientServicesUS@bally.ch; 2) you can submit your return request via email by using this Model withdrawal form; or 3) submitting a request through the online portal under your account. You have fourteen (14) days from delivery of the Products to submit your return request.
1.2 Bally provides a carrier service for all returns within the United States and Canada. Only return shipments using our approved courier will be free of charge and at Bally's cost and liability.
1.3 Should you decide to use a courier other than the Bally approved courier, you will bear all associated costs and liability. Any costs or expenses incurred by you in the return of Products are not refundable.
1.4 You must return the Products within seven (7) business days from the date you receive the return authorization number from Bally.
1.5 You must return the Products with secure packaging. You must return the Product(s) in the same condition in which you received them and they must be returned in their original packaging; moreover, the Products must not have been washed or damaged and the relevant identification tag must still be attached to the Products with the disposable seal. Please note that Bally will review the returned Products via quality control. If the Products are sent back in perfect condition, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Product(s) indicated in the order form is different from the individual who made the payment for such Product(s), the amount paid for returned items shall be refunded to the individual who made the payment.
1.6 If any of the labeling or tags are missing, do not comply with this Right of Withdrawal/Returns Policy or Bally has any reason to believe that the Products have been altered or are an imitation of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Products back to you.
1.7 Should Bally accept the return, we shall refund the price of the Product(s). Bally will refund to the card/payment method you originally used to pay for the Products, within fourteen (14) days from the date on which you give notice of your withdrawal, unless possible delays of a technical nature occur that are not attributable to Bally. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Product(s) back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest.
1.8 You may also return the Products to stores owned or directly operated by Bally within the United States. We are unable to accept returns for purchases bought in franchising shops, outlets, retail stores, department stores, duty free shops or on any other website.
Terms and Conditions of Use
Welcome to our website located at www.bally.com (the "Website"). These General Terms and Conditions of Use (these "Terms") govern access to and use of the Website. Please read these Terms carefully. By accessing or using the Website or by purchasing any product on the Website, you agree to be bound by these Terms. If you do not agree to all or part of these Terms, you are not permitted to use our Website. This website is managed and maintained by Bally Americas Inc. ("Bally"), with an office at 750 Lexington Avenue, 21st Floor, New York, New York 10022.
The access to and use of the Website, including without limitation display of web pages, communication with Bally, downloading product information and making purchases on the Website, may be carried out by users of the Website exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. You will be liable for your use of the Website and its contents. Bally shall not be considered liable for any use of the Website or any of its contents made by its users that is not compliant with any laws and regulations, subject to Bally's liability for intentional torts and gross negligence.
In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
2. Intellectual Property Rights
All content included on this Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of Bally and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative works from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Bally.
Bally shall have the exclusive right to authorize or prohibit in its sole discretion any reproduction, publication, distribution, display, modification, creation of derivative works from, or exploitation in any way, in whole or in part, of the Content. Bally shall have the right, at any time, to claim ownership of any Content posted on the Website and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative works from, or exploitation in any way of the Content expressly authorized in writing by Bally shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
3. Links to Other Websites
After you submit a Submission (as defined below) on Instagram or Twitter, you will have the chance to have your photographs, video, etc. appear on the dedicated area of the Website. Bally reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission in the Website. You acknowledge and agree that Bally has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of the Website.
Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us by using the #BallySelfeet hashtag in a post on Instagram tagging @Bally_Swiss or using the #ShoeTip in a Tweet on Twitter, tagging @Bally_Swiss (collectively, "Submissions") will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.
If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to use such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us, Instagram, Twitter Inc., and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that Bally is not responsible for, and has no liability for, any use of all or any part of a Submission by any third party.
4. Links to the Website and Affiliate Partners
Please contact Bally at email@example.com if you are interested in linking the home page of the Website to other web pages which can be publicly accessible or if you wish to join our Affiliate Program.
5. Disclaimers on Content
Bally has adopted measures to address accuracy of the content on the Website. However, Bally is not liable for the accuracy and completeness of the content, except for its liability for gross negligence and as otherwise provided for by the law.
Moreover, Bally cannot guarantee that the Website will operate continuously or without any interruption or error.
6. Governing Law
These General Terms and Conditions of Use are governed by the laws of the United States and the State of New York.
Terms and Conditions of Sale
Please read these Ts&Cs carefully before ordering any Products on the Website. By ordering any of our Products on the Website, you agree to be bound by these Ts&Cs.
The Products purchased on the Website are sold by Bally Americas Inc., with an office at 750 Lexington Avenue, 21st Floor, New York, New York 10022 (" Bally," "our," "we" or "us").
1. OUR BUSINESS POLICY
1.1 Bally offers its Products on the Website, including its e-commerce business services, exclusively to consumers (i.e., any natural person who will be the consumer of the Products and who is acting for purposes which are outside his/her trade, business or profession). If you are not a consumer, please do not buy any Product(s) on the Website. We reserve the right not to process orders received from users who are not consumers and any other order which does not comply with our business policy.
1.2 Bally offers its Products only to consumers over the age of 18. If you are under 18, you are strictly prohibited from ordering Products from the Website. Bally reserves the right to cancel any orders from consumers we believe to be under the age of 18.
1.3 We do not sell secondhand Products or Products of lower quality than the corresponding market standards. The main characteristics of Products are shown on each Product page of the Website. The appearance of Products offered for sale on the Website may not exactly correspond to actual Products in terms of image, dimensions and colors depending on your Internet browser or monitor quality.
1.4 Products ordered on this Website may be shipped only to physical addresses located in the United States excluding P.O. boxes, APO/FPO addresses.
1.5 These Ts&Cs (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to Products on the Website between the users of the Website and Bally.
2. HOW TO PROCESS AN ORDER
2.1 To place an order, you should select the Products you desire to purchase on the Website, select a size, and add the items to your shopping bag by clicking on "Add to Shopping Bag." Once you are ready to checkout, click on the shopping bag icon at the top right of the screen, which will display all of the Products you have selected to purchase. It is your responsibility to check the items in your shopping bag are the correct style, color and size before proceeding. Once you are ready to proceed with your order, click on "Secure Checkout," where you will be able to add gifting options and will be asked to select your preferred payment method and delivery option, as well as enter personally identifiable information. After having read and accepted these Ts&Cs, click on the acceptance button. You will be requested to log into your personal account (if you are already registered) or continue through guest checkout.
2.2 All orders are subject to acceptance and availability. Please be aware that Products in your Shopping Bag are not reserved and can therefore be purchased by other users until you complete the checkout process.
2.3 Your order is an offer to Bally to buy the Product(s) contained within your order and is binding for a period of fifteen (15) days. An order shall be deemed to have been submitted to Bally when you receive an order receipt email (automatically generated) confirming the content of your order, which has been received and is being assessed by Bally.
2.4 This order receipt email is a mere acknowledgement that we have received your order, but it does not confirm our acceptance of your offer to buy the Products.
2.5 Your offer shall be deemed accepted and the relevant contract of sale is effective from the moment Bally dispatches the Product and you receive a confirmation email containing information about the acceptance of your offer, the dispatch time, the essential characteristics of the purchased Products, a detailed breakdown of the price paid for each Product and delivery costs and details ("Order Status Update").
2.6 If your order is dispatched in more than one package, you may receive a separate email for each package and by means of each separate email you and Bally complete a separate contract of sale for the Product(s) specified in the respective email.
2.7 You may access your order form by clicking on the section of the website under "My Account" that is labeled "Track My Order."
2.8 Bally reserves the right not to accept your order in its sole discretion. In such case, Bally will inform you by email of the cancellation of the order.
2.10 We strongly encourage you to print a copy of these Ts&Cs and the order form using the print option and save a copy thereof for your own personal use.
3. PRICES AND PAYMENTS
3.1 All prices indicated on each Product page are exclusive of applicable taxes. Prices are subject to change. However, such changes will not impact the price or the description of the Products for which you have already submitted an order.
3.2 Although we have taken reasonable care to reflect accurate prices on the Website at the time of publication, a small number of Products on our Website may be mispriced. Prices are confirmed when you receive your order receipt email outlining the charges (including delivery), which may be different than the price reflected on our Website.
3.3 You may pay for your order using the payment methods available on the Website, such as credit or debit cards and PayPal.
3.4 We take reasonable care to make our Website secure. All credit and debit card transactions on our Website are processed using Cybersource, a secure online payment gateway that encrypts your card details in a secure host environment. We will securely store your credit and debit card details on the Demandware platform. These details will be fully encrypted and used only to process card transactions which you have initiated, to issue a refund in case of return or unavailability of the Products or for reporting cases of fraud to governmental authorities.
3.5 Should your payment fail to process the order online, please ensure that all your details submitted are correct and retry the transaction. Should the problem persist, please contact your card issuer directly, as Bally will be unable to assist you with these types of payment failures.
3.6 Payment will be "reserved" or "frozen" by your card issuer when you attempt to/make a purchase on the Website. The price for the purchase of Products and the corresponding costs for shipping and delivery, as indicated in the order receipt email, will be charged to your chosen payment method only when the purchased Products are actually shipped. In Store orders made on your behalf will be debited immediately regardless of whether the items are in stock or being delivered at a later date.
3.7 To ensure that your credit or debit card is not being used without your consent, Bally will validate your name, address and certain other personally identifiable information supplied by you in placing the order through services offered by Cybersource.
3.8 Bally reserves the right to implement any additional and/or other payment security system from time to time.
3.9 Refunds, for whatever reason, of any payment received by you will take place using the same method of payment you chose during the check-out procedure and cannot be amended after your order has been placed. Bally will not be responsible for any delays beyond its control, including without limitation delays caused by the method of payment/refund or those attributable to the card issuer.
4. SHIPPING AND DELIVERY
4.1 For specific shipping and delivery details, the information provided in the below section forms an integral part of the Ts&Cs and is hereby incorporated by reference.
4.2 Delivery from this Website is restricted to physical addresses in the United States. In addition, Bally cannot be held responsible for unanticipated delivery delays beyond Bally’s control.
4.3 Bally is unable to deliver to P.O. boxes, APO/FPO addresses. Any orders specifying a P.O. box, APO/FPO will be automatically cancelled.
4.4 The Order Status Update will contain information on the carrier and the associated tracking number(s) once your order is dispatched.
4.5 Currently, Bally carriers are able to deliver only Monday to Friday (excluding national holidays), during local business hours.
4.6 We will make reasonable efforts to deliver the Products by the estimated delivery date indicated in your order form and during your checkout. However, such delivery date is not binding and Bally will not be liable for any delay in delivery.
4.7 All shipments will require a legible signature of the customer upon delivery.
4.8 Upon delivery, it is the customer's responsibility to ensure that a package customer is signing for is without damage, visible alteration or wet. Any such defects should be reported when you sign for the delivery.
4.9 Upon full and correct payment, delivery, and signature for a package, the associated Products will become your property and you will become fully responsible for the Products.
5. RIGHT OF WITHDRAWAL/RETURNS POLICY
5.1 As a customer, you may cancel your order for Products purchased on the Website, without any penalty, by either contacting Client Services by phone at +1.844.44.BALLY (1.844.442.2559) or by email at ClientServicesUS@bally.ch. You can submit your return request via email by using the Model withdrawal form. You have twenty-eight (28) days from delivery of the Products to submit your returns request except for sale products for which you need to submit your request within fourteen (14) days.
5.2 More details of your right of withdrawal, terms and conditions applicable thereto and explanations of how to exercise it are provided in the Confirmation and in the Returns Policy.
6.1 Bally warrants to the consumer that the Products that we deliver from this Website comply with the specifications for Products set forth on the Website and are free of material defects and workmanship errors (the "Warranty") for a period of twelve (12) months from the date of delivery.
6.2 Details regarding how to exercise rights under the Warranty and to return Products that do not conform to the Warranty are provided in the Warranty Policy.
7. CLIENT SERVICES
7.1 Client Services will be able to assist customers with requests for information, assistance on orders, shipping, refunds and to return Products purchased on the Website. Client Services can be contacted by phone at +1.844.44.BALLY (1.844.442.2559) or via email at ClientServicesUS@bally.ch. Client Services operating times are: Monday to Friday, 7:30 AM to 8:00 PM EST and Saturday to Sunday, 10:00 AM to 5:00 PM EST.
8. LIMITATION OF LIABILITY
8.1 The appearance of Products displayed on the Website may not exactly correspond to actual Products in terms of image, dimensions and color depending on your Internet browser and/or your monitor quality.
8.2 Except for cases of gross negligence and fraud, in no event will Bally and/or any of its affiliates be liable to any buyer for lost profit, any consequential, incidental, indirect, punitive or special damages arising out of or related to these Ts&Cs and/or any damages in connection with any third party claim raised against the buyer of the Product.
8.3 No representation or warranty, expressed or implied, is made as to accuracy or completeness, merchantability or fitness for any purpose by us or any of our affiliates.
8.4 The total amount of Bally's liability in respect of the purchase of Products under these Ts&Cs is limited to the amount paid by the buyer for the purchase of the Product giving rise to the liability.
10.1 Bally may subcontract the performance of all or any of its obligations under these Ts&Cs at any time without the consent of any buyer and may transfer these Ts&Cs (including without limitation a transfer resulting from a merger, divestiture, acquisition, change of control, corporate reorganization, or sale or lease of all or substantially all of our relevant assets or business) and/or the purchase contract entered into by and between Bally and the buyer, completely or partially, to any third party (including without limitation any affiliate of Bally), without the consent of any buyer.
10.2 The Customer must not assign or subcontract any right or obligation under these Ts&Cs without the prior written consent of Bally.
11. FORCE MAJEURE
11.1 In the event of strikes, difficulties or other events due to causes beyond the reasonable control of Bally which would influence the delivery of the Products, Bally shall be authorized to postpone deliveries or to cancel them.
11.2 We will not be liable for any failure, any suspension or any termination of access to the Website arising out of any event beyond our reasonable control.
12. OUR CONTACT DETAILS
12.1 Our contact details are:
Bally Americas Inc., 750 Lexington Avenue, 21st Floor, New York, New York 10022
13. ENTIRE AGREEMENT, AMENDMENTS AND UPDATES
13.1 These Ts&Cs supersede and replace all prior terms and conditions of sale associated with purchases made on the Website.
13.2 These Ts&Cs and all the other policies of the Website may be amended from time to time due to any new laws or regulations or other reasons. The new Ts&Cs and policies shall be effective as of the date of publication on the Website in relation to new orders placed after their publication.
14.1 If any provision of these Ts&Cs shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Ts&Cs which shall remain in full force and effect.
15. GOVERNING LAW AND JURISDICTION
15.1 These Ts&Cs and the other policies of the Website shall be governed by and interpreted in accordance with the laws of the United States and the State of New York. Disputes arising in connection with these terms shall be subject to the non-exclusive jurisdiction of the federal and state courts located in the State of New York.
These General Terms and Conditions of Sale are subject to updates and amendments from time to time. The version published on the Website is the version currently in force. The purchase of the Products is subject to the General Terms and Conditions of Sale which are placed on the Website on the date of your submission of the order form.
The effective date of these General Terms and Conditions of sale is 1st July 2014.
1. Scope and Consent
1.2 The operator of the Website is Bally Americas, Inc. ("Bally", "our", "we", or " us"), which is located at 750 Lexington Avenue, 21st Floor, New York, New York 10022.
1.3 As indicated in the General Terms and Conditions of Sale, Bally manages the Website's online store, which involves managing activities such as processing orders, delivering products, and processing returns as well as other activities necessary to facilitate the sale of products via the Website. To perform these activities, Bally may process users' information (including name, address, and credit card information).
1.6 This information may be integrated with further personal information collected also in our stores.
1.7 The data controller of the Website is Bally Shoe Factories Ltd.Bally Schuhfabriken AG, with registered office in Via Industria 1, 6987 - Caslano (Switzerland) ("Bally", "we", or "us"). Bally is part of a group portfolio companies (the “Group”) whose holding company is JAB Luxury GmbH, a Swiss company whose registered office is in Via Industria 1, 6987 - Caslano (Switzerland) (“JAB”).
1.8 Your data may be also communicated to JAB which will process it as independent data controller.
2. Collection of Data
2.1 A user can browse the Website without telling us who he/she is or revealing any personal information about himself/herself. If a user chooses to provide us with personal information (e.g., in connection with the use of the services and features offered through the Website), however, then he/she is no longer anonymous to us.
2.2 We collect the following types of information (collectively "Data") in order to provide users with the use of and access to the Website and/or the services and features offered through the Website as well as to help us personalize and improve users' experiences on the Website:
(b) Information provided voluntarily by users: users may provide personal information to us voluntarily, such as when contacting us (e.g., via email), interacting with the Website's features, making requests for services offered through the Website, completing forms to access protected sections of the Website, and purchasing products through the online store. The personal information voluntarily provided by users may include, but is not limited to, name, gender, email address, phone number, address, financial information (such as credit card and/or bank account numbers), as well as shipping, billing, and other information that users provide to purchase products through the Website and any other personal information that we may ask users to provide to use our services.
3. Cookies and Automatic Data Collection Tools
3.1 The Website uses certain tools, such as cookies, to automatically collect Data. A cookie is a small text file that is used to store information on a user's Internet browser or a user's computer's hard drive when the user visits a website, such as the Website. A cookie does not contain information that identifies a person, but it allows for the linking of a user's computer to the information provided by the user on the Website (such as, for example, linking a user's IP address and other information about the user's experience on the Website to his/her preferences expressed while choosing services and purchasing products offered through the Website). Cookies are disseminated by servers and no one may gain access to information contained therein. The information stored in cookies is gathered directly and automatically by the Website and is processed in an aggregate and anonymous manner.
4. Data submission
4.1 Users may be required to provide certain Data to us to create an account on the Website and to access the services and features offered through the Website, including the online store and the relevant e-commerce services. Failure to provide Data to us may prevent a user from accessing and using the services and features offered through the Website.
4.2 The provision of Data to us for marketing purposes is always voluntary and optional. In the event a user elects to not provide Data to us for marketing purposes, that choice will have no effect on the user's ability to use the services and features offered through the Website.
5. Use of Data
5.1 Bally may use Data for the following purposes:
(a) to manage and improve the Website and the services we provide through the Website, such as by better tailoring our content to our users' needs and preferences;
(b) to manage the security of the Website and Data collected via the Website;
(c) to provide the e-commerce services offered through the Website;
(d) to provide other services requested by users, as described when we collect the Data;
(e) to prevent, detect, and investigate fraud, security breaches, violations of law, and other misuse of the Website, and to enforce our General Terms and Conditions of Sale and General Terms and Conditions of Use;
(f) for market research and statistical processing; and
(g) to contact users for other purposes authorized by law.
5.2 Furthermore, with a user's freely given consent, Bally may also use Data to create individual or group profiles (user profiling) and for marketing purposes, notably to send to users-via newsletters, emails, or text messages-information and updates on Bally products or initiatives, offers, exclusive sales, promotional campaigns, and events and shows organized by Bally or in which Bally takes part, including invitations to those events and shows. Users always have the opportunity to object to the processing of their Data for marketing purposes and/or the delivery of promotional information through email.
5.3 We do not sell users' Data to third parties for their marketing purposes without users' explicit consent. We may combine users' Data with information we collect from other sources and use it to improve and personalize our advertising and marketing to users.
6. Storing and Protecting Data
6.1 Data collected will be stored and processed via an electronic system owned and managed by LLX Global Business Services Ltd (“GBS”) with registered office at Via Industria 1, 6987 Caslano – Switzerland, a service company belonging to the Group and stored in the server located at GBS.
6.2 We protect users' Data by using technical and administrative security measures to reduce the risk of loss, misuse, and unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access controls.
7. Data Communication and Disclosure
7.1 Data will be accessible by Bally personnel, including employees and external contractors.
7.2 We may also share users' Data with:
(a) any other company within the Group located in countries inside and/or outside of the United States. All security and privacy measures have been put in place at the group level in order to ensure an adequate level of data protection irrespective of the geographic location of each Group company that is the receipt of Data. Members of the Group may use Data to send marketing communications only if a user has consented to such use, and each Group company will use Data in compliance with its privacy policies and applicable law;
(b) professionals, independent consultants, credit bureaus, banks, financial institutions, and other third parties that Bally may rely on for the performance of technical and organizational services, including service providers under contract that help with our business operations (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, and affiliate and rewards programs);
(c) other third parties with which users explicitly ask that we share their Data (or where users have otherwise explicitly been notified of and have consented to the sharing of their Data with a particular third party when using a specific service);
(d) law enforcement or regulatory agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user to legal liability; and
7.3 The aforementioned third parties that may receive users' Data will process that Data for the same purposes as specified above and in accordance with applicable law. Bally will retain a list of the third parties with which Data is shared, which will be available upon request.
8. Third Party Websites
9. Users' Choices
9.1 Users are entitled to obtain, at any time, a copy of their personal information and to have any inaccuracies corrected. Where appropriate, users may have their personal information deleted, corrected, amended, or completed. To do so, please write to us at Bally Americas, Inc., 750 Lexington Avenue, 21st Floor, New York, New York 10022 or send an email to firstname.lastname@example.org.
9.2 Users may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the "unsubscribe" link in every commercial communication sent by Bally and/or other companies of the Bally Group.
10. Children's Information
10.1 The Website is not directed to, nor do we knowingly collect information from, children under the age of 13. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at Bally Americas, Inc., 750 Lexington Avenue, 21st Floor, New York, New York 10022 or send an email to email@example.com.
The website www.bally.com (the "Website") uses certain tools, such as cookies, to automatically collect data. A cookie is a small text file that is used to store information on your Internet browser or your computer's hard drive when you visit a website, such as the Website.
This policy is designed to help you understand more about these tools and our use of them on the Website.
Cookies are widely used in order to make the Website work, or work more efficiently, as well as to allow us to collect information. Cookies can be disabled or removed by tools that are available in most commercial Internet browsers. The preferences for each Internet browser you use will need to be set separately and different browsers offer different functionality and options.
Our Website uses several different types of cookies and similar technologies, each of which has a different function as set forth below:
Technical or browsing cookies : These cookies enable the Website to function properly and allow you to view the Website in your language and for your market at the time you initially access the Website. These cookies will recognize your country so that on any subsequent visits, you are directed straight to the Website. They also allow you to create an account, log in, and manage your orders. If you are a registered user, these cookies enable the Website to recognize you as such when you access the services offered to our registered users. These cookies will recognize if you make a purchase from the Website through an affiliated or partner website so that we can fulfill any obligations we may have to those affiliated or partner websites. These cookies are necessary for the Website to function.
Functional cookies : These cookies enable the Website to recognize you every time you access the Website, following an explicit request from you for the Website to do so (for example, if you click on "remember me"), so that you don't have to type in your login details each time.
If you have added items to your basket and closed the session without completing your purchase, but have not removed the items from your basket, these cookies enable you to carry on shopping with the same basket the next time you visit the website within a reasonable period of time.
These cookies are not essential for the Website to function, but they improve the Website and the browsing experience.
Analytical cookies : These cookies are used, for example, by Google Analytics in order to carry out statistical analyses of how users use the Website through their computers or via our mobile applications, such as how many pages a user has visited or the number of mouse clicks made on a page while using the Website. Bally processes the results of these analyses in an anonymous way and for statistical purposes only, provided that the service provider uses the cookies in connection with the browser installed on your computer or other device used to browse our Website.
Third-party cookies for marketing/retargeting : These cookies are used by third-party companies that we trust to show you advertisements on other websites affiliated with us featuring products you viewed when browsing the Website. While you are browsing the Website these cookies are also used to show you advertisements featuring products that may be of interest to you. The usage of these cookies may create a connection with your computer or other device by tracking the information stored in it when you visit the Website and other websites affiliated with our third-party service providers: these cookies are then connected to the browser installed on your computer or other device used during the navigation on our Website.
How can I disable cookies?
Most web browsers (e.g., Internet Explorer, Firefox, etc.) are configured to automatically accept cookies. However, most web browsers allow users to disable cookies by adjusting their browser settings. We wish to make you aware, however, that disabling technical/browsing cookies or functional cookies may prevent our Website from functioning correctly and/or may not allow you to fully and effectively take advantage of the services we offer.
To find out more about cookies, including how to manage and disable third-party marketing/retargeting cookies, visit www.youradchoices.com.
In order to disable analytical cookies and to opt out of being tracked by Google Analytics across all websites, you can download the Google Analytics Opt Out Browser Add-on: tools.google.com/dlpage/gaoptout.
1.1 Bally warrants to the consumer that the Products comply with the specifications for Products set forth on the Website and are free of material defects and workmanship errors (the "Warranty") for a period of twelve(12) months from the date of delivery.
1.2 This warranty applies only to Products which are a) manufactured by or for Bally as identified by the "Bally" trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from this Website.
1.3 In the event of alleged lack of conformity of a Product to the Warranty, in order to benefit from his/her rights under this Warranty Policy the consumer must notify Client Services by phone at +1.844.44.BALLY (+1.844.442.2559) or by email at ClientServicesUS@bally.ch within a period of two months from the date on which he/she detected such lack of conformity. In any event, the proceedings intended to enforce the lack of conformity not fraudulently hidden by Bally shall expire after twenty-six (26) months from delivery of the Product(s).
1.4 The Product(s) must be returned to Bally within fifteen (15) business days following notification to Bally of the damaged or defective Products.
1.5 Bally will examine all Products returned as damaged or defective and, in the event of a lack of conformity to the Warranty, will replace the Product or, if this is not commercially reasonable, refund the price paid.
1.6 Bally will refund the price and your costs of returning defective Products using the same method originally used by you to pay for the purchase. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded by Bally to the individual who made the payment.
1.7 In the event that Bally finds no fault with the returned Products, you will be notified that the returned Products cannot be accepted and you may elect to have the Products re-delivered to you. If you do not accept re-delivery, Bally reserves the right to retain the Products and the purchase price.
1.8 This warranty does not apply (i) if the Product has been subject to faulty or improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the Product; (ii) to damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from Bally; (iii) if the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear or deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, workmanship and/or materials.