Client Services

Need Help? Contact Client Services at +1.844.44.BALLY

CONTACT US

+ CONTACT BALLY

If you have any questions or if we can be of any further assistance, please do not hesitate to contact us via email or telephone. Our client services team is available everyday at the following US EST hours:

Monday - Friday 7:30am-7:00pm
Saturday - Sunday 10:00am - 6:00pm
+ CONTACT BY EMAIL

To contact us by email please use the following email address: ClientServicesUS@bally.ch

We do our best to respond to all emails within 48 hours. If any additional information is needed to answer your question, we will contact you via email.

+ CONTACT BY Phone

To contact our client services advisors please use the following phone number: +1.844.44.BALLY (+1.844.442.2559)

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FAQ

Frequently Asked Questions.
FAQ

PLACING AN ORDER

+ How do I place an order on the Bally website?
Placing an order is quick and easy:
  • Browse through our product categories and click on the images to access the individual product page where you will be offered information on the size and material.
  • Select your item and add to your shopping bag by clicking on the ‘ADD TO BAG’ button.
  • You are able to review the items you have chosen by clicking on the ‘BAG’ icon at the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the 'REMOVE' button next to the item.
  • To resume shopping after viewing your shopping bag, click the ‘CONTINUE SHOPPING’.
  • To finalise your purchase, click ‘CHECKOUT’ and follow the instructions.
  • Please be aware that items in your bag are not reserved and may still be purchased by other customers, until you checkout.
+ Do I need to create an account to place an order?
You are not obliged to create an account to make a purchase, you may also checkout as a guest. Bally recommend that you create an account to enjoy the full benefits of managing your account, including stating your contact preferences, store payment cards and address details.
+ I have forgotten my password! What should I do?
You may reset your password by clicking on the ‘Forgot your password?’ link on the sign in page and follow the instructions.
+ Is my personal information kept private?
We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.
+ How will I know when you have received my order?
After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an Order Confirmation once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment you your goods are dispatched from the warehouse.
+ Do you offer a Gift wrapping service?
Gifting services are available to select in your Shopping Bag before Check Out and are complimentary of Bally. Selecting the Gift service gives the option to remove the price from any packaging and paperwork and add a personal touch with a special message, printed and included inside the box.
+ Can I order corporate gifts on your website?
To order corporate gifts please contact our Client Services team who will be happy to assist you. Contact details; By email: clientservicesUS@bally.ch By phone: +1.844.442.2559

PAYMENTS

+ What payment types does Bally accept?
Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, Discover and Paypal. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.
+ When will Bally debit my card/account?
At the point of order your financial institution may authorize the required funds. Bally, however, will not request the funds until your order is shipped from our facility.
+ Is it safe to use my credit/debit card on your website?
Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Cybersource Corporation, a secure online payment gateway which encrypts your payment details in a secure host environment.
+ Is my personal information kept private?
We treat all of the information shared with us as private and confidential. For further details, please read our privacy policy here.
+ When will I be charged for my order?
Your card or other method of payment will not be charged until your order is shipped. However, your bank balance may reflect deduction of funds immediately upon order.
+ Why is my order not being accepted?
Please be sure that the address entered in the "Billing" field is the address that is registered with your bank. If the order is still not being accepted please contact your bank, followed by our Client Services team who will be happy to assist you. Contact details; By email: clientservicesUS@bally.ch By phone: +1.844.442.2559.

DELIVERY

+ How long will it take for me to get my order?
Upon confirmation of your order, it will take from 3 to 7 working days to receive your order, depending on the delivery option selected. Please note that the delivery option does not include the order processing time which can take up to 48h. Deliveries will be made between 7am and 7pm Monday to Friday and require a signature. If you have further questions about this please contact client services and we can advise you on the progress of your order.
+ How much does shipping cost?
Bally offers free Standard Delivery on all orders except for orders that contains shoe care products only.
+ How much does shipping cost if I order shoe care products only?
If you order shoe care products only for order below $150 the standard Shipping is $5.99.
+ Which countries does Bally deliver to?
Bally deliver to all countries as listed below:
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
Germany
Greece
Hungary
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom
USA

Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store. Click here to find your nearest boutique.
+ Does Bally deliver to PO boxes?
Due to delivery carrier restrictions we are currently unable to ship to PO boxes or BFPO.
+ Does Bally ship to Canada?
Bally currently offers shipping to Canada through bally.com. To shop the site from Canada, simply add the pieces from the collection to your bag, which will display the taxes and duties that will be calculated at checkout. Once you have placed your order, you can expect your order within 3 to 7 working days. Please note that your bally.com order will be charged in USD.
+ Will my parcel be insured and will I need to sign for it?
Your parcel is insured by Bally during transit up until the point when it is delivered to you. A signature will be required for every delivery, at which point, the responsibility for the goods delivered is passed to you.
+ Can I change my delivery address once my order has been dispatched?
Unfortunately, we are unable to change your delivery address after your order has been placed.
+ Can I track my order?
Once your order has been dispatched, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.
+ Can I collect my order in store?
You can now shop online at Bally.com and collect your order in selected stores. You will be notified via email as soon as your order is available for in store collection.

RETURNS

+ How much is the returns charge?
For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.
+ How do I return an item?
To return an item, free of charge, simply follow the below steps:
  1. Contact Bally Client Services via phone or return your order to a store. You may also submit your return request via email using the Model withdrawal form. Please note we can only accept store returns within the same country of delivery. You have fourteen (14) days from delivery of your order to submit your returns request.
  2. Bally Client Services will provide you with a pre-paid return label.
  3. Place the items to be returned (new, unused and in perfect condition with all tags and labels attached) in the original packaging together with the completed form inside the carton.
  4. Attach the return label to the top of the carton and hand to the courier upon collection.
  5. Please note: Only return shipments using our approved courier will be free of charge and at Bally cost and liability. Should you decide to use a courier other than the Bally approved courier, you will bear all associated costs and liability. Any costs or expenses incurred by you are non-refundable.
  6. Once your goods have arrived at our warehouse, they will be inspected. If the goods are deemed to be in perfect condition, new, unused and with all tags and labels attached, Bally will credit your card/payment method with the price originally paid. Bally will credit the refund to the card/payment method originally used. We will send you an Email confirmation once your refund has been issued.
+ Can I return a shoe care product?
Currently Bally cannot accept returns for shoe care products.
+ Can I return a faulty item?
You have the right to return items with defects or quality problems.
Should you find that your items have any manufacturing defects or quality problems, you should immediately Email Bally Client Services at clientservicesUS@bally.ch or call us on +1.844.442.2559, Monday to Friday between 7:30am and 8pm or Saturday and Sunday between 10am and 6pm EST.
Bally Client Services will provide you with full instructions to return your goods.
Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.
Please note: If your items are not deemed faulty, damaged, do not have any quality issues or have been damaged due to misuse, you will not be entitled to repairs/replacements or refunds and Bally will return the items back to you, at your expense and liability.
+ Will I receive a full refund?
All items are rigorously quality checked. Once your goods are deemed to be in perfect condition, new, unused and with all tags and labels attached, Bally will credit your card/payment method with the price originally paid. Bally is only able to refund the card/payment method originally used for the purchase.
+ When will I receive my refund?
All items are rigorously quality checked. Once your goods are deemed to be in perfect condition, new, unused and with all tags and labels attached, Bally will credit your card/payment method with the price originally paid.
Bally will credit your card/payment method originally used as soon as your items have been checked. We will send you an Email confirmation once your refund has been issued.
Please note: Bally is only able to refund the card/payment method originally used for the purchase and it may take up to 10 days, from the date of refund, to appear on your statement/in your account – dependent on your card/payment issuer.
+ Can I return my order in store?
Yes, orders placed online can be returned to a store of your choice (excluding outlet and airport stores). Please note we can only accept store returns within the same country of delivery. From the day of receipt, you will have fourteen (14) days to submit a returns request. All returned merchandise must be in a new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the original form of payment. We will send you an return confirmation email once your refund has been issued. For more details see our Returns Policy.
+ Can I exchange an item bought online?
It is currently not possible to exchange an item through the online store. Please follow the return procedure that can be found in FAQs and see our Returns Policy.

OUR PRODUCTS

+ I need more information on a product
Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact clientservicesUS@bally.ch or call us at +1.844.44.BALLY, weekdays from 7:30 AM - 8:00 PM EST and weekends from 10:00 AM - 6:00 PM EST.
+ Do you offer a repair service?
Should you wish to discuss a repair for your Bally product, please contact clientservicesUS@bally.ch or call us at +1.844.44.BALLY, weekdays from 7:30 AM - 8:00 PM EST and weekends from 10:00 AM - 5:00 PM EST.
+ Do you have a shoe care guide?
To become an expert in caring for your Bally shoes, please refer to our Shoe Care Guide.
+ How do I take care of different materials?
To maintain the best condition of your shoes, proper care and attention should be given to the leather depending on its type. To learn more about material care please refer to our Material Care Guide.
+ Which shoe care accessories should I use?
To help you choose the right shoe care accessories for your Bally item, please refer to our Shoe Care Accessories Guide.
+ What is the difference between an adjustable belt and a fixed belt?
Bally has two types of belt constructions – adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services.
+ Do you offer a Made To Order service?
Bally offers a Made to Order Service. We kindly invite you to discover more information on our Made to Order page.

Returns Policy

Everything you need to know about our returns policy.

Returns Policy

1.1 As a consumer, you may cancel your contract governing Products purchased on the Website, without any penalty, by either contacting Client Services by phone at +1.844.44.BALLY (+1.844.442.2559) or by email at ClientServicesUS@bally.ch, or you can submit your return request via email by using this Model withdrawal form. You have fourteen (14) days from delivery of the Products to submit your return request.

1.2 Bally provides a carrier service for all returns within the United States. Only return shipments using our approved courier will be free of charge and at Bally's cost and liability.

1.3 Should you decide to use a courier other than the Bally approved courier, you will bear all associated costs and liability. Any costs or expenses incurred by you in the return of Products are not refundable.

1.4 You must return the Products within seven (7) business days from the date you receive the return authorization number from Bally.

1.5 You must return the Products with secure packaging. You must return the Product(s) in the same condition in which you received them and they must be returned in their original packaging; moreover, the Products must not have been washed or damaged and the relevant identification tag must still be attached to the Products with the disposable seal. Please note that Bally will review the returned Products via quality control. If the Products are sent back in perfect condition, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Product(s) indicated in the order form is different from the individual who made the payment for such Product(s), the amount paid for returned items shall be refunded to the individual who made the payment.

1.6 If any of the labeling or tags are missing, do not comply with this Right of Withdrawal/Returns Policy or Bally has any reason to believe that the Products have been altered or are an imitation of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Products back to you.

1.7 Should Bally accept the return, we shall refund the price of the Product(s). Bally will refund to the card/payment method you originally used to pay for the Products, within fourteen (14) days from the date on which you give notice of your withdrawal, unless possible delays of a technical nature occur that are not attributable to Bally. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Product(s) back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest.

1.8 You may also return the Products to stores owned or directly operated by Bally within the United States. We are unable to accept returns for purchases bought in franchising shops, outlets, retail stores, department stores, duty free shops or on any other website.

Terms and Conditions of Use

Everything you need to know about our terms and conditions of use.

Terms and Conditions of Use

Welcome to our website located at www.bally.com (the "Website"). These General Terms and Conditions of Use (these "Terms") govern access to and use of the Website. Please read these Terms carefully. By accessing or using the Website or by purchasing any product on the Website, you agree to be bound by these Terms. If you do not agree to all or part of these Terms, you are not permitted to use our Website. This website is managed and maintained by Bally Americas Inc. ("Bally"), with an office at 750 Lexington Avenue, 21st Floor, New York, New York 10022.

These Ts&Cs hereby incorporate by reference our Terms and Conditions of Sale, Return Policy, Warranty Policy, and Privacy Policy. Bally may amend all or part of these Terms at any time. Any amendment of these Terms shall be posted for our users on the home page of the Website as soon as such amendments have been made and shall be binding as soon as you access the Website after they are amended. If you do not agree to all or part of these Terms, you are not permitted to use our Website.

The access to and use of the Website, including without limitation display of web pages, communication with Bally, downloading product information and making purchases on the Website, may be carried out by users of the Website exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. You will be liable for your use of the Website and its contents. Bally shall not be considered liable for any use of the Website or any of its contents made by its users that is not compliant with any laws and regulations, subject to Bally's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy

We recommend that you read the Privacy Policy, which applies in the event that users access the Website or use relevant services whether or not making purchases. The Privacy Policy will help you understand how and for what purposes the Website collects and uses your personal data.

2. Intellectual Property Rights

All content included on this Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of Bally and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative works from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Bally.

Bally shall have the exclusive right to authorize or prohibit in its sole discretion any reproduction, publication, distribution, display, modification, creation of derivative works from, or exploitation in any way, in whole or in part, of the Content. Bally shall have the right, at any time, to claim ownership of any Content posted on the Website and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative works from, or exploitation in any way of the Content expressly authorized in writing by Bally shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Websites

The Website may contain links to other websites, which are in no way connected to the Website or Bally. Bally does not control or monitor such third party websites or their contents. Bally shall not be held liable for the contents of such websites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personally identifiable information when you are visiting those websites. Please pay attention when you access these websites through the links provided on the Website and carefully read their terms and conditions of use and their privacy policies. These Terms and our Privacy Policy do not apply to the websites of third parties. When Bally provides links to other websites, Bally does not provide any guarantees to their content or to services and products supplied and sold by these websites to Internet users.

After you submit a Submission (as defined below) on Instagram or Twitter, you will have the chance to have your photographs, video, etc. appear on the dedicated area of the Website. Bally reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission in the Website. You acknowledge and agree that Bally has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of the Website.

Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us by using the #BallySelfeet hashtag in a post on Instagram tagging @Bally_Swiss or using the #ShoeTip in a Tweet on Twitter, tagging @Bally_Swiss (collectively, "Submissions") will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to use such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us, Instagram, Twitter Inc., and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that Bally is not responsible for, and has no liability for, any use of all or any part of a Submission by any third party.

When you make a Submission using the #BallySelfeet in a post on Instagram or the #ShoeTip in a Tweet on Twitter, you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by Bally without restriction. You represent and warrant that your provision of Submissions complies with all applicable laws, rules and regulations, Instagram's Terms of Use, Twitter's Terms of Service and any third party agreements to which you are subject. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission.

4. Links to the Website and Affiliate Partners

Please contact Bally at ecommerce@bally.ch if you are interested in linking the home page of the Website to other web pages which can be publicly accessible or if you wish to join our Affiliate Program.

5. Disclaimers on Content

Bally has adopted measures to address accuracy of the content on the Website. However, Bally is not liable for the accuracy and completeness of the content, except for its liability for gross negligence and as otherwise provided for by the law.

Moreover, Bally cannot guarantee that the Website will operate continuously or without any interruption or error.

6. Governing Law

These General Terms and Conditions of Use are governed by the laws of the United States and the State of New York.

Terms and Conditions of Sale

Everything you need to know about our terms and conditions of sale.

Terms and Conditions of Sale

These General Terms and Conditions of Sale ("Ts&Cs") govern the offer and sale (together with the documents referred to below, including without limitation the Privacy Policy and Terms and Conditions of Use) of products marked with the "Bally" trademark (" Products") on the website www.bally.com (the "Website").

Please read these Ts&Cs carefully before ordering any Products on the Website. By ordering any of our Products on the Website, you agree to be bound by these Ts&Cs.

The Products purchased on the Website are sold by Bally Americas Inc., with an office at 750 Lexington Avenue, 21st Floor, New York, New York 10022 (" Bally," "our," "we" or "us").

These Ts&Cs hereby incorporate by reference our Privacy Policy, Terms and Conditions of Use, Returns Policy, and Warranty Policy.

1. OUR BUSINESS POLICY

1.1 Bally offers its Products on the Website, including its e-commerce business services, exclusively to consumers (i.e., any natural person who will be the consumer of the Products and who is acting for purposes which are outside his/her trade, business or profession). If you are not a consumer, please do not buy any Product(s) on the Website. We reserve the right not to process orders received from users who are not consumers and any other order which does not comply with our business policy.

1.2 Bally offers its Products only to consumers over the age of 18. If you are under 18, you are strictly prohibited from ordering Products from the Website. Bally reserves the right to cancel any orders from consumers we believe to be under the age of 18.

1.3 We do not sell secondhand Products or Products of lower quality than the corresponding market standards. The main characteristics of Products are shown on each Product page of the Website. The appearance of Products offered for sale on the Website may not exactly correspond to actual Products in terms of image, dimensions and colors depending on your Internet browser or monitor quality.

1.4 Products ordered on this Website may be shipped only to physical addresses located in the United States excluding P.O. boxes, APO/FPO addresses.

1.5 These Ts&Cs (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to Products on the Website between the users of the Website and Bally.

2. HOW TO PROCESS AN ORDER

2.1 To place an order, you should select the Products you desire to purchase on the Website, select a size, and add the items to your shopping bag by clicking on "Add to Shopping Bag." Once you are ready to checkout, click on the shopping bag icon at the top right of the screen, which will display all of the Products you have selected to purchase. It is your responsibility to check the items in your shopping bag are the correct style, color and size before proceeding. Once you are ready to proceed with your order, click on "Secure Checkout," where you will be able to add gifting options and will be asked to select your preferred payment method and delivery option, as well as enter personally identifiable information. After having read and accepted these Ts&Cs, click on the acceptance button. You will be requested to log into your personal account (if you are already registered) or continue through guest checkout.

2.2 All orders are subject to acceptance and availability. Please be aware that Products in your Shopping Bag are not reserved and can therefore be purchased by other users until you complete the checkout process.

2.3 Your order is an offer to Bally to buy the Product(s) contained within your order and is binding for a period of fifteen (15) days. An order shall be deemed to have been submitted to Bally when you receive an order receipt email (automatically generated) confirming the content of your order, which has been received and is being assessed by Bally.

2.4 This order receipt email is a mere acknowledgement that we have received your order, but it does not confirm our acceptance of your offer to buy the Products.

2.5 Your offer shall be deemed accepted and the relevant contract of sale is effective from the moment Bally dispatches the Product and you receive a confirmation email containing information about the acceptance of your offer, the dispatch time, the essential characteristics of the purchased Products, a detailed breakdown of the price paid for each Product and delivery costs and details ("Order Status Update").

2.6 If your order is dispatched in more than one package, you may receive a separate email for each package and by means of each separate email you and Bally complete a separate contract of sale for the Product(s) specified in the respective email.

2.7 You may access your order form by clicking on the section of the website under "My Account" that is labeled "Track My Order."

2.8 Bally reserves the right not to accept your order in its sole discretion. In such case, Bally will inform you by email of the cancellation of the order.

2.9 By submitting an order form, you unconditionally accept and undertake to comply with these Ts&Cs as well as any other terms and conditions contained on the Website (including without limitation our Privacy Policy, Terms and Conditions of Use, Returns Policy, and Warranty Policy).

2.10 We strongly encourage you to print a copy of these Ts&Cs and the order form using the print option and save a copy thereof for your own personal use.

3. PRICES AND PAYMENTS

3.1 All prices indicated on each Product page are exclusive of applicable taxes. Prices are subject to change. However, such changes will not impact the price or the description of the Products for which you have already submitted an order.

3.2 Although we have taken reasonable care to reflect accurate prices on the Website at the time of publication, a small number of Products on our Website may be mispriced. Prices are confirmed when you receive your order receipt email outlining the charges (including delivery), which may be different than the price reflected on our Website.

3.3 You may pay for your order using the payment methods available on the Website, such as credit or debit cards and PayPal.

3.4 We take reasonable care to make our Website secure. All credit and debit card transactions on our Website are processed using Cybersource, a secure online payment gateway that encrypts your card details in a secure host environment. We will securely store your credit and debit card details on the Demandware platform. These details will be fully encrypted and used only to process card transactions which you have initiated, to issue a refund in case of return or unavailability of the Products or for reporting cases of fraud to governmental authorities.

3.5 Should your payment fail to process the order online, please ensure that all your details submitted are correct and retry the transaction. Should the problem persist, please contact your card issuer directly, as Bally will be unable to assist you with these types of payment failures.

3.6 Payment will be "reserved" or "frozen" by your card issuer when you attempt to/make a purchase on the Website. The price for the purchase of Products and the corresponding costs for shipping and delivery, as indicated in the order receipt email, will be charged to your chosen payment method only when the purchased Products are actually shipped. In Store orders made on your behalf will be debited immediately regardless of whether the items are in stock or being delivered at a later date.

3.7 To ensure that your credit or debit card is not being used without your consent, Bally will validate your name, address and certain other personally identifiable information supplied by you in placing the order through services offered by Cybersource.

3.8 Bally reserves the right to implement any additional and/or other payment security system from time to time.

3.9 Refunds, for whatever reason, of any payment received by you will take place using the same method of payment you chose during the check-out procedure and cannot be amended after your order has been placed. Bally will not be responsible for any delays beyond its control, including without limitation delays caused by the method of payment/refund or those attributable to the card issuer.

4. SHIPPING AND DELIVERY

4.1 For specific shipping and delivery details, the information provided in the below section forms an integral part of the Ts&Cs and is hereby incorporated by reference.

4.2 Delivery from this Website is restricted to physical addresses in the United States. In addition, Bally cannot be held responsible for unanticipated delivery delays beyond Bally’s control.

4.3 Bally is unable to deliver to P.O. boxes, APO/FPO addresses. Any orders specifying a P.O. box, APO/FPO will be automatically cancelled.

4.4 The Order Status Update will contain information on the carrier and the associated tracking number(s) once your order is dispatched.

4.5 Currently, Bally carriers are able to deliver only Monday to Friday (excluding national holidays), during local business hours.

4.6 We will make reasonable efforts to deliver the Products by the estimated delivery date indicated in your order form and during your checkout. However, such delivery date is not binding and Bally will not be liable for any delay in delivery.

4.7 All shipments will require a legible signature of the customer upon delivery.

4.8 Upon delivery, it is the customer's responsibility to ensure that a package customer is signing for is without damage, visible alteration or wet. Any such defects should be reported when you sign for the delivery.

4.9 Upon full and correct payment, delivery, and signature for a package, the associated Products will become your property and you will become fully responsible for the Products.

5. RIGHT OF WITHDRAWAL/RETURNS POLICY

5.1 As a customer, you may cancel your order for Products purchased on the Website, without any penalty, by either contacting Client Services by phone at +1.844.44.BALLY (1.844.442.2559) or by email at ClientServicesUS@bally.ch. You can submit your return request via email by using the Model withdrawal form. You have twenty-eight (28) days from delivery of the Products to submit your returns request except for sale products for which you need to submit your request within fourteen (14) days.

5.2 More details of your right of withdrawal, terms and conditions applicable thereto and explanations of how to exercise it are provided in the Confirmation and in the Returns Policy.

6. WARRANTY

6.1 Bally warrants to the consumer that the Products that we deliver from this Website comply with the specifications for Products set forth on the Website and are free of material defects and workmanship errors (the "Warranty") for a period of twelve (12) months from the date of delivery.

6.2 Details regarding how to exercise rights under the Warranty and to return Products that do not conform to the Warranty are provided in the Warranty Policy.

7. CLIENT SERVICES

7.1 Client Services will be able to assist customers with requests for information, assistance on orders, shipping, refunds and to return Products purchased on the Website. Client Services can be contacted by phone at +1.844.44.BALLY (1.844.442.2559) or via email at ClientServicesUS@bally.ch. Client Services operating times are: Monday to Friday, 7:30 AM to 8:00 PM EST and Saturday to Sunday, 10:00 AM to 5:00 PM EST.

8. LIMITATION OF LIABILITY

8.1 The appearance of Products displayed on the Website may not exactly correspond to actual Products in terms of image, dimensions and color depending on your Internet browser and/or your monitor quality.

8.2 Except for cases of gross negligence and fraud, in no event will Bally and/or any of its affiliates be liable to any buyer for lost profit, any consequential, incidental, indirect, punitive or special damages arising out of or related to these Ts&Cs and/or any damages in connection with any third party claim raised against the buyer of the Product.

8.3 No representation or warranty, expressed or implied, is made as to accuracy or completeness, merchantability or fitness for any purpose by us or any of our affiliates.

8.4 The total amount of Bally's liability in respect of the purchase of Products under these Ts&Cs is limited to the amount paid by the buyer for the purchase of the Product giving rise to the liability.

9. PRIVACY

9.1 You will find information on how we process your personally identifiable information and on the security systems of the Website by clicking on Privacy Policy. We recommend that you read this carefully.

10. ASSIGNMENT

10.1 Bally may subcontract the performance of all or any of its obligations under these Ts&Cs at any time without the consent of any buyer and may transfer these Ts&Cs (including without limitation a transfer resulting from a merger, divestiture, acquisition, change of control, corporate reorganization, or sale or lease of all or substantially all of our relevant assets or business) and/or the purchase contract entered into by and between Bally and the buyer, completely or partially, to any third party (including without limitation any affiliate of Bally), without the consent of any buyer.

10.2 The Customer must not assign or subcontract any right or obligation under these Ts&Cs without the prior written consent of Bally.

11. FORCE MAJEURE

11.1 In the event of strikes, difficulties or other events due to causes beyond the reasonable control of Bally which would influence the delivery of the Products, Bally shall be authorized to postpone deliveries or to cancel them.

11.2 We will not be liable for any failure, any suspension or any termination of access to the Website arising out of any event beyond our reasonable control.

12. OUR CONTACT DETAILS

12.1 Our contact details are:

Bally Americas Inc., 750 Lexington Avenue, 21st Floor, New York, New York 10022

Fax: +1.212.446.3901

13. ENTIRE AGREEMENT, AMENDMENTS AND UPDATES

13.1 These Ts&Cs supersede and replace all prior terms and conditions of sale associated with purchases made on the Website.

13.2 These Ts&Cs and all the other policies of the Website may be amended from time to time due to any new laws or regulations or other reasons. The new Ts&Cs and policies shall be effective as of the date of publication on the Website in relation to new orders placed after their publication.

14. SEVERANCE

14.1 If any provision of these Ts&Cs shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Ts&Cs which shall remain in full force and effect.

15. GOVERNING LAW AND JURISDICTION

15.1 These Ts&Cs and the other policies of the Website shall be governed by and interpreted in accordance with the laws of the United States and the State of New York. Disputes arising in connection with these terms shall be subject to the non-exclusive jurisdiction of the federal and state courts located in the State of New York.

These General Terms and Conditions of Sale are subject to updates and amendments from time to time. The version published on the Website is the version currently in force. The purchase of the Products is subject to the General Terms and Conditions of Sale which are placed on the Website on the date of your submission of the order form.

The effective date of these General Terms and Conditions of sale is 1st July 2014.

Privacy Policy

Everything you need to know about our privacy policy.

Privacy Policy

1. Scope and Consent

1.1 This privacy policy ("Privacy Policy") is applicable to www.bally.com (the " Website") and describes the ways in which information about users of the Website is collected, used, and disclosed when users visit the Website and interact with the services and features offered through the Website (including the online store). If the user is purchasing as a guest customer we will not process his data for profiling purposes.

1.2 The operator of the Website is Bally Americas, Inc. ("Bally", "our", "we", or " us"), which is located at 750 Lexington Avenue, 21st Floor, New York, New York 10022.

1.3 As indicated in the General Terms and Conditions of Sale, Bally manages the Website's online store, which involves managing activities such as processing orders, delivering products, and processing returns as well as other activities necessary to facilitate the sale of products via the Website. To perform these activities, Bally may process users' information (including name, address, and credit card information).

1.4 By using the Website, each user consents to our collection, use, disclosure, retention, storage, and transfer of his/her information as described in this Privacy Policy, the General Terms and Conditions of Sale and General Terms and Conditions of Use. If we update this Privacy Policy, we will notify users by posting a new Privacy Policy on the Website, and the new terms will be effective as of the date the new Privacy Policy is posted to the Website.

1.5 This Privacy Policy applies solely to the Website and does not apply to other websites that users may be able to access via links on the Website and/or activities offered by third parties.

1.6 This information may be integrated with further personal information collected also in our stores.

1.7 The data controller of the Website is Bally Shoe Factories Ltd.Bally Schuhfabriken AG, with registered office in Via Industria 1, 6987 - Caslano (Switzerland) ("Bally", "we", or "us"). Bally is part of a group portfolio companies (the “Group”) whose holding company is JAB Luxury GmbH, a Swiss company whose registered office is in Via Industria 1, 6987 - Caslano (Switzerland) (“JAB”).

1.8 Your data may be also communicated to JAB which will process it as independent data controller.

2. Collection of Data

2.1 A user can browse the Website without telling us who he/she is or revealing any personal information about himself/herself. If a user chooses to provide us with personal information (e.g., in connection with the use of the services and features offered through the Website), however, then he/she is no longer anonymous to us.

2.2 We collect the following types of information (collectively "Data") in order to provide users with the use of and access to the Website and/or the services and features offered through the Website as well as to help us personalize and improve users' experiences on the Website:

(a) Information we collect automatically: the computer systems and processing programs used to operate the Website automatically log certain data during their normal operation. This data includes, but is not limited to, device ID or unique identifier, device type, computer and connection information, statistics on page views, traffic to and from the Website, referring URL, Internet Protocol ("IP") address, standard web log information, and anonymous information collected through our use cookies and web beacons (collectively, "Surfing Data"). Some Surfing Data may allow us to identify users if the Surfing Data is associated with other data owned by third parties. Bally collects Surfing Data in anonymous form exclusively for statistical purposes and for purposes of monitoring and enhancing the functioning of the Website and its content.

(b) Information provided voluntarily by users: users may provide personal information to us voluntarily, such as when contacting us (e.g., via email), interacting with the Website's features, making requests for services offered through the Website, completing forms to access protected sections of the Website, and purchasing products through the online store. The personal information voluntarily provided by users may include, but is not limited to, name, gender, email address, phone number, address, financial information (such as credit card and/or bank account numbers), as well as shipping, billing, and other information that users provide to purchase products through the Website and any other personal information that we may ask users to provide to use our services.

3. Cookies and Automatic Data Collection Tools

3.1 The Website uses certain tools, such as cookies, to automatically collect Data. A cookie is a small text file that is used to store information on a user's Internet browser or a user's computer's hard drive when the user visits a website, such as the Website. A cookie does not contain information that identifies a person, but it allows for the linking of a user's computer to the information provided by the user on the Website (such as, for example, linking a user's IP address and other information about the user's experience on the Website to his/her preferences expressed while choosing services and purchasing products offered through the Website). Cookies are disseminated by servers and no one may gain access to information contained therein. The information stored in cookies is gathered directly and automatically by the Website and is processed in an aggregate and anonymous manner.

3.2 The use of cookies and other automatic data collection tools is necessary for the proper functioning of the Website and its services. In the event a user disables cookies, Bally cannot ensure that all web pages of the Website will be displayed and/or that certain services will be supplied. Please review our Cookie Policy for more information.

4. Data submission

4.1 Users may be required to provide certain Data to us to create an account on the Website and to access the services and features offered through the Website, including the online store and the relevant e-commerce services. Failure to provide Data to us may prevent a user from accessing and using the services and features offered through the Website.

4.2 The provision of Data to us for marketing purposes is always voluntary and optional. In the event a user elects to not provide Data to us for marketing purposes, that choice will have no effect on the user's ability to use the services and features offered through the Website.

5. Use of Data

5.1 Bally may use Data for the following purposes:

(a) to manage and improve the Website and the services we provide through the Website, such as by better tailoring our content to our users' needs and preferences;

(b) to manage the security of the Website and Data collected via the Website;

(c) to provide the e-commerce services offered through the Website;

(d) to provide other services requested by users, as described when we collect the Data;

(e) to prevent, detect, and investigate fraud, security breaches, violations of law, and other misuse of the Website, and to enforce our General Terms and Conditions of Sale and General Terms and Conditions of Use;

(f) for market research and statistical processing; and

(g) to contact users for other purposes authorized by law.

5.2 Furthermore, with a user's freely given consent, Bally may also use Data to create individual or group profiles (user profiling) and for marketing purposes, notably to send to users-via newsletters, emails, or text messages-information and updates on Bally products or initiatives, offers, exclusive sales, promotional campaigns, and events and shows organized by Bally or in which Bally takes part, including invitations to those events and shows. Users always have the opportunity to object to the processing of their Data for marketing purposes and/or the delivery of promotional information through email.

5.3 We do not sell users' Data to third parties for their marketing purposes without users' explicit consent. We may combine users' Data with information we collect from other sources and use it to improve and personalize our advertising and marketing to users.

6. Storing and Protecting Data

6.1 Data collected will be stored and processed via an electronic system owned and managed by LLX Global Business Services Ltd (“GBS”) with registered office at Via Industria 1, 6987 Caslano – Switzerland, a service company belonging to the Group and stored in the server located at GBS.

6.2 We protect users' Data by using technical and administrative security measures to reduce the risk of loss, misuse, and unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access controls.

6.3 We take steps to ensure that the Data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Policy.

7. Data Communication and Disclosure

7.1 Data will be accessible by Bally personnel, including employees and external contractors.

7.2 We may also share users' Data with:

(a) any other company within the Group located in countries inside and/or outside of the United States. All security and privacy measures have been put in place at the group level in order to ensure an adequate level of data protection irrespective of the geographic location of each Group company that is the receipt of Data. Members of the Group may use Data to send marketing communications only if a user has consented to such use, and each Group company will use Data in compliance with its privacy policies and applicable law;

(b) professionals, independent consultants, credit bureaus, banks, financial institutions, and other third parties that Bally may rely on for the performance of technical and organizational services, including service providers under contract that help with our business operations (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, and affiliate and rewards programs);

(c) other third parties with which users explicitly ask that we share their Data (or where users have otherwise explicitly been notified of and have consented to the sharing of their Data with a particular third party when using a specific service);

(d) law enforcement or regulatory agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user to legal liability; and

(e) other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to users' Data.

7.3 The aforementioned third parties that may receive users' Data will process that Data for the same purposes as specified above and in accordance with applicable law. Bally will retain a list of the third parties with which Data is shared, which will be available upon request.

7.4 If users' Data will be used or disclosed for any purpose other than the purposes described in this Privacy Policy, they shall receive prior notification of such use or disclosure. Data will be transferred to Bally Group companies located outside the United States or EEA only with a user's freely given consent.

8. Third Party Websites

8.1 The website might, from time to time, contain links to third parties websites (GBS, JAB) and the other companies websites belonging to the Group, which may have their own Privacy Policies. Bally will not be responsible for these websites, the activities and practices that take place on these websites or the relevant associated Privacy Policies. This Privacy Policy is provided solely for the website and the activities carried out by Bally and do not extend to other websites.

9. Users' Choices

9.1 Users are entitled to obtain, at any time, a copy of their personal information and to have any inaccuracies corrected. Where appropriate, users may have their personal information deleted, corrected, amended, or completed. To do so, please write to us at Bally Americas, Inc., 750 Lexington Avenue, 21st Floor, New York, New York 10022 or send an email to privacy@bally.ch.

9.2 Users may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the "unsubscribe" link in every commercial communication sent by Bally and/or other companies of the Bally Group.

9.3 We do not currently respond to web browser "do not track" signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy. For more information about do not track, visit www.allaboutdnt.org.

10. Children's Information

10.1 The Website is not directed to, nor do we knowingly collect information from, children under the age of 13. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at Bally Americas, Inc., 750 Lexington Avenue, 21st Floor, New York, New York 10022 or send an email to privacy@bally.ch.

This Privacy Policy was last updated on November 21st, 2014.

Cookie Policy

Everything you need to know about our cookie policy.

Cookie Policy

The website www.bally.com (the "Website") uses certain tools, such as cookies, to automatically collect data. A cookie is a small text file that is used to store information on your Internet browser or your computer's hard drive when you visit a website, such as the Website.

This policy is designed to help you understand more about these tools and our use of them on the Website.

Cookies are widely used in order to make the Website work, or work more efficiently, as well as to allow us to collect information. Cookies can be disabled or removed by tools that are available in most commercial Internet browsers. The preferences for each Internet browser you use will need to be set separately and different browsers offer different functionality and options.

Our Website uses several different types of cookies and similar technologies, each of which has a different function as set forth below:

Technical or browsing cookies : These cookies enable the Website to function properly and allow you to view the Website in your language and for your market at the time you initially access the Website. These cookies will recognize your country so that on any subsequent visits, you are directed straight to the Website. They also allow you to create an account, log in, and manage your orders. If you are a registered user, these cookies enable the Website to recognize you as such when you access the services offered to our registered users. These cookies will recognize if you make a purchase from the Website through an affiliated or partner website so that we can fulfill any obligations we may have to those affiliated or partner websites. These cookies are necessary for the Website to function.

Functional cookies : These cookies enable the Website to recognize you every time you access the Website, following an explicit request from you for the Website to do so (for example, if you click on "remember me"), so that you don't have to type in your login details each time.

If you have added items to your basket and closed the session without completing your purchase, but have not removed the items from your basket, these cookies enable you to carry on shopping with the same basket the next time you visit the website within a reasonable period of time.

These cookies are not essential for the Website to function, but they improve the Website and the browsing experience.

Analytical cookies : These cookies are used, for example, by Google Analytics in order to carry out statistical analyses of how users use the Website through their computers or via our mobile applications, such as how many pages a user has visited or the number of mouse clicks made on a page while using the Website. Bally processes the results of these analyses in an anonymous way and for statistical purposes only, provided that the service provider uses the cookies in connection with the browser installed on your computer or other device used to browse our Website.

Third-party cookies for marketing/retargeting : These cookies are used by third-party companies that we trust to show you advertisements on other websites affiliated with us featuring products you viewed when browsing the Website. While you are browsing the Website these cookies are also used to show you advertisements featuring products that may be of interest to you. The usage of these cookies may create a connection with your computer or other device by tracking the information stored in it when you visit the Website and other websites affiliated with our third-party service providers: these cookies are then connected to the browser installed on your computer or other device used during the navigation on our Website.

How can I disable cookies?

Most web browsers (e.g., Internet Explorer, Firefox, etc.) are configured to automatically accept cookies. However, most web browsers allow users to disable cookies by adjusting their browser settings. We wish to make you aware, however, that disabling technical/browsing cookies or functional cookies may prevent our Website from functioning correctly and/or may not allow you to fully and effectively take advantage of the services we offer.

To find out more about cookies, including how to manage and disable third-party marketing/retargeting cookies, visit www.youradchoices.com.

In order to disable analytical cookies and to opt out of being tracked by Google Analytics across all websites, you can download the Google Analytics Opt Out Browser Add-on: tools.google.com/dlpage/gaoptout.

This Cookie Policy was last updated on July 1st, 2014.

Warranty Policy

Everything you need to know about our warranty policy.

Warranty Policy

1.1 Bally warrants to the consumer that the Products comply with the specifications for Products set forth on the Website and are free of material defects and workmanship errors (the "Warranty") for a period of twelve(12) months from the date of delivery.

1.2 This warranty applies only to Products which are a) manufactured by or for Bally as identified by the "Bally" trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from this Website.

1.3 In the event of alleged lack of conformity of a Product to the Warranty, in order to benefit from his/her rights under this Warranty Policy the consumer must notify Client Services by phone at +1.844.44.BALLY (+1.844.442.2559) or by email at ClientServicesUS@bally.ch within a period of two months from the date on which he/she detected such lack of conformity. In any event, the proceedings intended to enforce the lack of conformity not fraudulently hidden by Bally shall expire after twenty-six (26) months from delivery of the Product(s).

1.4 The Product(s) must be returned to Bally within fifteen (15) business days following notification to Bally of the damaged or defective Products.

1.5 Bally will examine all Products returned as damaged or defective and, in the event of a lack of conformity to the Warranty, will replace the Product or, if this is not commercially reasonable, refund the price paid.

1.6 Bally will refund the price and your costs of returning defective Products using the same method originally used by you to pay for the purchase. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded by Bally to the individual who made the payment.

1.7 In the event that Bally finds no fault with the returned Products, you will be notified that the returned Products cannot be accepted and you may elect to have the Products re-delivered to you. If you do not accept re-delivery, Bally reserves the right to retain the Products and the purchase price.

1.8 This warranty does not apply (i) if the Product has been subject to faulty or improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the Product; (ii) to damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from Bally; (iii) if the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear or deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, workmanship and/or materials.