Holiday FAQ

All you need to know, from delivery times to our complimentary gift wrapping service.

Find details on shipping, returns and our complimentary gift wrapping service below.
Should you require further assistance, please contact our Client Services team.

Place your order by 11.00 PST on 13 December in the US, and 11.00 EST on 14 December in Canada, to receive your purchase by 24 December.

Once your order has shipped, you will receive confirmation in your Bally account and via email.

Complimentary Gift Wrapping

Add a personal message and beautiful gift wrapping free of charge.

Free Shipping and Returns

During the holiday shopping period, all online orders may be returned for free. Please contact our Client Services team should you require any assistance.

View our returns policy

Contact Us

Our Client Services team will be happy to support you during the holiday shopping period and are available to assist between 07:30-19:00 Monday to Friday and 10:00-18:00 Saturday to Sunday. Our offices will close early at 16:00 on the 24th and 31st December and will be closed on the following dates: 11th and 26th of November, 25th of December and the 1st of January.