Should you have any question which is not answered by our FAQs, please contact our Client Services team here.

Please note that during promotional periods, response times may be longer than usual. We apologize for the inconvenience and appreciate your patience.

Placing an order is quick and easy:

• Browse through our product categories and click on the images to access the individual product page where you will find information on the size and material.
• Select your item and add to your shopping bag by clicking on the "ADD TO BAG" button.
• You are able to review the items you have added to your shopping bag by clicking on the "BAG" icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the "REMOVE" button next to the item.
• To resume shopping after viewing your shopping bag, click the "CONTINUE SHOPPING" button.
• To finalize your purchase, click "SECURE CHECKOUT" button and follow the instructions.
• Please be aware that items in your bag are not reserved. Until you checkout, items in your shopping bag and may still be purchased by other customers.

You do not need to create an account to place an order. If you wish, you may also checkout as a guest. However, Bally recommends you create an account to be able to use the benefits of a customer account – such as save your address details, register your return autonomously, access to exclusive promotions and receive your birthday surprise.

Once your order has been shipped, we will send you an email detailing the
courier and the tracking number. You can also check the shipping of your order
here: Order Tracking.

You may reset your password by clicking on the 'Forgot your password?' link on the sign in page and follow the instructions.

Our Experts can assist you in placing an online purchase or preparing the order for you according to your request. You will be able to conclude it at your most convenient time according to stock availability.You will receive a link via email to the website where you would just need to include shipping and payment details to conclude the purchase autonomously.To take advantage of this service, please contact us through the Online Form available here.

We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.

After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment your items are shipped from our facility.

Yes, you can place a Gift Order selecting the option "Gift" under the list of products in your bag at the checkout. You can either choose to include a personalized message or to get a blank card to include a message later. It is also possible to hide the price to the recipient. To have more information, please contact us through the Online Form available here.

Complimentary gift packaging is exclusively available for items from our current collections. This service does not apply to pieces from past seasons or outlet selections.

For Corporate Gifting please contact us at corporategifting@bally.ch. Our Team will be happy to assist you.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.
If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal, Google Pay, Apple Pay and Klarna. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey. You will find all the available payment methods for your destination country at checkout.

Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Shopify Payments, a secure online payment gateway which encrypts your payment details in a secure host environment.Bally ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.

Bally only deducts the amount to be paid when your order is dispatched from our warehouse. However, your card issuer / payment provider may secure the amount paid at the time of the order.

At this time we are unable to provide a tax-back (tax refund) service for any of our online customers.

Please use the Region Selector to check or change your delivery country before adding items to your shopping bag.

If you prefer to shop in store, please check our boutiques locations using our Store Locator.

Yes, to ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Bally to provide the best possible user experience to our international customers.
Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

The delivery time depends on your location. Please refer to the Delivery Times page for detailed information on estimated delivery times.
Please note that delivery times are calculated from the date your order is shipped, not from the time it is placed. You will receive a confirmation email with a tracking number as soon as your order has been dispatched.

Shipping costs may vary depending on your location, and specific thresholds apply in each country. The exact amount will be calculated at checkout.

Once your order has been shipped, we will send you an email detailing the courier and the tracking number. You can also check the shipping of your order here: Order Tracking.

Unfortunately, we are unable to change your delivery address after your order has been placed.

Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.

Due to delivery carrier restrictions we are currently unable to ship to PO boxes or BFPO.

Bally offers return free of charge through our courier service. You can return product(s) purchased on row.bally.com within 14 days from the delivery date.

Kindly note that contacting Client Services is not required to initiate your return.

Follow the instructions below to activate your return:
1. Go to Returns Portal and find your order using your email address;
2. Select the items to return
3. Select the return method.
4. Create the return label.
5. Print your return label, attach it to the parcel and drop it off to your nearest carrier location.

For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.

You can check our return policy here. If you have already placed and received an order, please follow the return steps in our return's portal here: Returns Portal.

All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Please note that in the event of a return, the product price will be refunded. However, any shipping costs incurred by you for the order will not be refunded. We will send you a return confirmation email once we issue the refund. Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.

You have the right to return items with defects or quality issues. Should you find that your items have any manufacturing defects or quality issues, you should immediately contact Bally Client Services through the online form available here. Bally Client Services will provide you with full instructions on how to return your items. Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.

The refund will be processed once Bally has inspected and approved the returned items. As soon as the amount is released, you will receive a confirmation email at the same address used to place your order. Please note that, depending on your financial institution, it may take up to 10 days from the refund date for the funds to appear in your account.

At present, Bally cannot take back any shoe care products.

Bally is a renowned Swiss luxury brand with a rich heritage dating back to 1851. Known for its exceptional craftsmanship, high-quality materials, and innovative design, Bally offers a diverse collection of timeless products, with a commitment to excellence and a blend of tradition and modernity.We strive to display as much information as possible on our product pages. If you would like further details on specific products, please get in touch with our client service by clicking on the button “Contact Us” here.

To maintain the best condition of your product, the proper care and attention should be given to the leather depending on its type. To have more information, please contact Client service here.

We do not provide a repair service. If you require any assistance or recommendations, please do not hesitate to contact us by filling the Online Form available here.

Bally does not offer a restoration service for handbags or small leather goods.

Bally has two types of belt constructions - adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact our Client Services through the online form available on the top of this page.

To find your nearest store visit our Store Locator.