If you have any questions or requests, please contact us at the email address below. A member of our team will usually get back to you within two business days.
If you are contacting us about after-sales support, please include the following three photos in your email:
Bally Japan Customer Service is available from 10:00 to 18:00, Monday to Friday (excluding weekends and public holidays).
For enquiries regarding orders placed on the Bally Japan Online Store, including returns, please be sure to include your order number starting with “BLY” and the 7-digit product code.
We make every effort to respond to enquiries as quickly as possible; however, depending on the nature of your enquiry and the volume of requests, it may take some time for us to reply. In particular, during promotional periods, our response time may be longer than usual.
Please note that we do not accept sales or solicitation emails.
Press Contact
For all press and marketing enquires please email our press office.