Contact Us
Should you have any question which is not answered by our FAQs, please contact our Client Services team here.
Please note that during promotional periods, response times may be longer than usual. We apologize for the inconvenience and appreciate your patience.
Orders
Placing an order is quick and easy:
You do not need to create an account to place an order. If you wish, you may also checkout as a guest. However, Bally recommends you create an account to be able to use the benefits of a customer account – such as save your address details, register your return autonomously, access to exclusive promotions and receive your birthday surprise.
Once your order has been shipped, we will send you an email detailing the
courier and the tracking number.
You may reset your password by clicking on the 'Forgot your password?' link on the sign in page and follow the instructions.
If you have any questions or requests regarding the online ordering process, please contact our Client Services team via the online form here. Based on your enquiry, we will provide product information and support related to placing your order, as far as we are able.
We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.
After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment your items are shipped from our facility.
Yes, you can place a Gift Order selecting the option "Gift" under the list of products in your bag at the checkout. You can either choose to include a personalized message or to get a blank card to include a message later. It is also possible to hide the price to the recipient.
Please note that, as a general rule, we are unable to add or change the gift option after your order has been completed. If you would like gift wrapping, please be sure to select the “Gift” option when placing your order. For further details, please contact us via the online form here.
Please also note that complimentary gift wrapping is only available for items from the current collection. Past-season items and outlet products are not eligible for this service.
For Corporate Gifting please contact us at corporategifting@bally.ch. Our Team will be happy to assist you.
Yes, taxes are included.
Payments
The Bally Japan Online Store accepts Visa cards, Visa debit cards, American Express cards, American Express debit cards, MasterCard cards, MasterCard debit cards, JCB cards and some other credit cards when using [Pay by credit card]. You can also use [cash on delivery (COD)*] or [payment services] such as Apple Pay and Google Pay.
Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Shopify Payments, a secure online payment gateway which encrypts your payment details in a secure host environment.Bally ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
Bally only deducts the amount to be paid when your order is dispatched from our warehouse. However, your card issuer / payment provider may secure the amount paid at the time of the order.
At this time we are unable to provide a tax-back (tax refund) service for any of our online customers.
Shipping Information
Bally Japan Online Store delivers within Japan only.
Bally Japan Online Store does not offer international shipping.
Orders are usually dispatched by Yamato Transport within four days of the next working day after acknowledgement of the order. Delivery usually takes 1-2 days after dispatch in the Kanto region and around 4 days in other regions. For more details, please check the tracking number listed on the shipment confirmation email.
If you have any questions, please contact our Customer Service through the dedicated inquiry email address.
Delays in delivery may occur due to natural disasters, adverse weather conditions, public holidays or when delivery is taking place during a sales period. Please be aware of this.
Regardless of the order sum, normal delivery is free.
Regardless of the order sum, normal delivery is free.
Unfortunately, we are unable to change your delivery address after your order has been placed.
Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.
Due to delivery carrier restrictions we are currently unable to ship to PO boxes or BFPO.
Returns
Returns will only apply to products purchased from the Bally Japan Online Store. Please follow the procedure below.
1. Please apply to return the product to within seven working days from the date of delivery of the product using the Contact us here. You will receive a confirmation email. (As a rule, we will only accept returns once.)
2 Furthermore, the customer will only be able to benefit from free return shipping costs if they use Yamato Transport, our designated shipping company. If you wish to return the product, please return it using a Yamato Transport cash-on-delivery waybill.
If you use the cash-on-delivery service of another carrier, we will not accept the return of the product. Be aware that the product will be returned to the sender's address and the customer will be responsible for the shipping costs.
3 The product must be returned securely wrapped, in the original delivery packaging box, and in the same condition as when delivered. The product must also be unwashed and undamaged, with the identification tag attached to the goods with a sticker. Please note that the returned product will be inspected by our quality control team.
4 For items returned in perfect, like-new condition with all tags and labels attached, the return will be authorised and a full refund of the product price will be given. If the recipient of the products on the order form is not the same as the person who paid for the products, the reimbursement for the returned products will be made to the person who paid for the products.
5 We will not accept the return of any products and will return them to you if they are not labelled or tagged, or do not comply with the General Terms and Conditions of Sale, or if we have reason to believe that they have been altered, are counterfeit, or were not purchased directly from our Website.
6 The payment for the refund will be to the credit card or debit card used, or to the bank account designated by the customer if the payment method was cash on delivery.
For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely, securely and free of charge.
You can check our return policy here.
All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Please note that in the event of a return, the product price will be refunded. However, any shipping costs incurred by you for the order will not be refunded. We will send you a return confirmation email once we issue the refund. Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.
You have the right to return items with defects or quality issues. Should you find that your items have any manufacturing defects or quality issues, you should immediately contact Bally Client Services through the online form available here. Bally Client Services will provide you with full instructions on how to return your items. Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.
If the product is found to be unused, new and in perfect condition with all tags and labels attached, Bally will refund the amount paid to your card or payment account.
The refund will be credited to the card or payment account used for payment as soon as the product has been inspected. A confirmation notification will be sent by email after the refund transfer has been completed.
Please note: Bally can only make refunds via the card or payment account used to make the payment and it can take up to two weeks from the date the refund has been made to appear on your statement or account, depending on your card company or the institution managing the account.
At present, Bally cannot take back any shoe care products and socks.
Product Information
Bally is a renowned Swiss luxury brand with a rich heritage dating back to 1851. Known for its exceptional craftsmanship, high-quality materials, and innovative design, Bally offers a diverse collection of timeless products, with a commitment to excellence and a blend of tradition and modernity.We strive to display as much information as possible on our product pages. If you would like further details on specific products, please get in touch with our client service by clicking on the button “Contact Us” here.
To maintain the best condition of your product, the proper care and attention should be given to the leather depending on its type. To have more information, please contact Client service here.
1.1 Bally guarantees to the customer that the products will conform to specifications and will be free from defects in the materials used or manufacturing errors for a period of 24 months from the date of delivery.
1.2 This warranty applies only to products that a) are identified by the 'Bally' trademark, trade name or logo legally attached to the product and manufactured by or for Bally; and b) are purchased by the customer on this Website.
1.3 Should the products be defective in manufacture, or should the products be claimed to entail non-conformity, in order to enjoy the rights under this warranty, it is necessary to notify Customer Services viathe Contact us herewithin seven working days from the date that the product non-conformity is discovered. In any case, the procedure for claiming any non-conformity, which has not been fraudulently concealed by us, expires 24 months after delivery of the products and the warranty will not be honored if the claim is made after 24 months.
1.4 Damaged or faulty products must be returned to us within seven working days of the notification to us.
1.5 All products returned due to damage or defect will be inspected by us and, if non-conformity is confirmed, they will be replaced or, should this not be possible, be refunded at the price of the products in question.
1.6 The payment for the returned defective products will be refunded to the card used if the payment for the products was specified as credit or debit card, or to the bank account designated by the customer if the payment was specified as cash on delivery. If the recipient of the products on the order form is not the same as the person who paid for the products, the supplier will reimburse the returned products to the person who paid for the products.
1.7 If the products returned are not found to be faulty, we will inform you that we cannot accept the returned products as they were not faulty and you may choose to have the products re-delivered. If the customer does not wish to have the products re-delivered, we reserve the right to continue to hold the products or the payment for the products.
1.8 This warranty does not apply (i) if the products are defective due to improper use, repair, alteration, or modification in a manner not described in the product documentation; (ii) if the damage is caused by failure to follow the instructions in the product documentation or other specific instructions from Bally; (iii) if the products are damaged by misuse, abuse, neglect, accident, normal wear and tear, deterioration, unsuitable environmental conditions, or lack of care; or (iv) damage caused by other causes not related to defects in design, manufacture, or materials.
1.9 This warranty compensates the customer for their legal rights in relation to defective products or products that differ from those described.
Bally does not offer a restoration service for handbags or small leather goods.
Bally has two types of belt constructions - adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact our Client Services through the online form available on the top of this page.
Store Locator
To find your nearest store visit our Store Locator.