WARRANTY TERMS and CONDITIONS

1.1 Bally guarantees to the customer that the products will conform to specifications and will be free from defects in the materials used or manufacturing errors for a period of 24 months from the date of delivery.

1.2 This warranty applies only to products that a) are identified by the 'Bally' trademark, trade name or logo legally attached to the product and manufactured by or for Bally; and b) are purchased by the customer on this Website.

1.3 Should the products be defective in manufacture, or should the products be claimed to entail non-conformity, in order to enjoy the rights under this warranty, it is necessary to notify Customer Services via the Contact us here within seven working days from the date that the product non-conformity is discovered. In any case, the procedure for claiming any non-conformity, which has not been fraudulently concealed by us, expires 24 months after delivery of the products and the warranty will not be honored if the claim is made after 24 months.

1.4 Damaged or faulty products must be returned to us within seven working days of the notification to us.

1.5 All products returned due to damage or defect will be inspected by us and, if non-conformity is confirmed, they will be replaced or, should this not be possible, be refunded at the price of the products in question.

1.6 The payment for the returned defective products will be refunded to the card used if the payment for the products was specified as credit or debit card, or to the bank account designated by the customer if the payment was specified as cash on delivery. If the recipient of the products on the order form is not the same as the person who paid for the products, the supplier will reimburse the returned products to the person who paid for the products.

1.7 If the products returned are not found to be faulty, we will inform you that we cannot accept the returned products as they were not faulty and you may choose to have the products re-delivered. If the customer does not wish to have the products re-delivered, we reserve the right to continue to hold the products or the payment for the products.

1.8 This warranty does not apply (i) if the products are defective due to improper use, repair, alteration, or modification in a manner not described in the product documentation; (ii) if the damage is caused by failure to follow the instructions in the product documentation or other specific instructions from Bally; (iii) if the products are damaged by misuse, abuse, neglect, accident, normal wear and tear, deterioration, unsuitable environmental conditions, or lack of care; or (iv) damage caused by other causes not related to defects in design, manufacture, or materials.

1.9 This warranty compensates the customer for their legal rights in relation to defective products or products that differ from those described.